Customer Service Representative

2 weeks ago


Corby, United Kingdom Chemence Limited Full time

**The Role**

**This is a fantastic opportunity to join our busy, friendly, and professional team.**

**You will give administrative support to the sales team. You will need to be fully on board with working as part of a team.**

**We offer full training, and the opportunity to be part of a hard-working, supportive, fun, and dedicated team.**

**Main Duties & Responsibilities**:
**Order processing and issuing order confirmations on F&O.**

**Raising Proforma invoices on F&O.**

**Using customer websites to process/confirm orders.**

**Releasing of orders to despatch for shipment.**

**Raising export documentation.**

**Co-ordinating with scheduling, production and purchasing reference customer orders & attending weekly production meetings.**

**Logging customer complaints on CRM system.**

**Booking deliveries both UK and European/using carrier systems.**

**Maintaining F&O system i.e. prices, customer addresses, customer codes.**

**Scanning invoices/statements and storing within finance folder in F&O system**

**What we are looking for**:
**Strong Administrative background and excellent MS Office proficiency.**

**Customer Service Knowledge and experience in a sales environment.**

**You will care deeply about building customer loyalty and trust.**

**Delight in investigating customer problems, getting to the root cause and putting them right.**

**You will be friendly, organised and resilient, able to manage your time and meet deadlines.**

**You will be happy to take direction and prioritise tasks.**

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Customer Service



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