Customer Service Advisor

2 weeks ago

London, United Kingdom Peabody Full time

**What we’re looking for**:

- Do you have demonstrable experience in customer service?
- Do you have experience using IT systems?
- Do you have experience dealing with complaints about repairs and maintenance services?

If you do, this is the perfect role for you

We currently have a great opportunity for a Customer Service Advisor - (Ealing Gateway, W5) to join us on a Permanent basis. As a Customer Service Advisor - (Ealing Gateway, W5) some of the key results for the role include:

- Supports the Neighbourhood Customer Specialist team in providing an excellent housing and estate management service across a range of digital channels, ensuring that all customers - leaseholders, tenants, freeholders - receive an effective, professional and value for money service and that the business addresses issues/problems and delivers appropriate services in a timely and cost effective manner.
- Strives for 1st contact resolution at all times by being pro-active and thoroughly investigating the customer’s account to prevent possible call backs.
- Manages a customer caseload and ensured that customers have access to the right services, there is correct service outcome and that customer queries/complaints are resolved regardless of where service failure lies within the organisation.
- Takes ownership to ensure they have full knowledge of all services to help meet the individual needs of customers.

**A bit about us**:
160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 104,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates
- Two additional paid volunteering days each year
- Family friendly policies
- Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal
- 4 x Life Assurance
- Up to 10% pension contribution matched 1:1

**Are you ready to apply?

  • Customer Service Advisor

    4 days ago

    London, United Kingdom British Gas - Customer Service Full time

    Join us, be part of more.Were so much more than an energy company. Were a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesnt rely on fossil fuels whilst living our powerful commitment to igniting positive change in our...

  • Customer Service Assistant

    2 days ago

    London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Services Advisor

    1 week ago

    London, Greater London, United Kingdom Service Care Solutions Full time £20,000 - £30,000 per year

    A client within the Public Sector based inCheshireis currently recruiting for aCustomer Services Advisor to join theirCustomer Services Teamas soon as possible. The client is offering a full-time, temporary position on an ongoing basis with the ideal candidate having experience of working within alocal authority call centre or customer service...

  • Customer Services Advisor

    3 weeks ago

    London, United Kingdom Job Switch Ltd Full time

    Toanswercallsfromcustomers,usingourCallCentretechnologies. Toansweremailsfromcustomersusingdigitalemailtechnology. To listen attentively to customer requirements asking pertinent questions to establish facts in orderto gainafull understanding of thecustomersneeds. To maintain customer service standards by answering customers telephone calls and emails,...

  • Customer Service Advisor

    2 weeks ago

    London, United Kingdom NFP People Limited Full time

    Customer Service Advisor We are looking for an experienced Customer Service Advisor to join a team at an organisation making a real difference to women's lives. Position: Customer Service Advisor Location: Wood Lane, London / Hybrid Hours: 1 full time 35 hours per week, x 1 part-time variable Contract: Permanent **Salary**: £26,425 per annum About...

  • Customer Service Advisor

    2 weeks ago

    London, United Kingdom APEX Resourcing Full time

    New Homes Customer Service Advisor, Assistant Customer Service Manager, major New Homes property developer, location London SE1. A major New Homes property developer are looking for an Assistant Customer Service Manager, Customer Service Advisor with exceptional customer service skills and ideally experience of the New Homes, Property or Construction...

  • Customer Service Advisor

    2 weeks ago

    London, United Kingdom The Hyde Group Full time

    Customer Service Advisor Lewisham £23,110 pro rota Part Time Hyde is looking to recruit an inbound Customer Services Advisor for our demanding call centre. Hyde is one of the UK’s leading Housing Associations. Our values guide the way we operate; we’re customer driven, inclusive, collaborative and innovative. The Customer Services Team listen and...

  • Customer Service Advisor

    1 week ago

    London, United Kingdom Clearwater People Solutions Ltd Full time

    Our client, a large and well-known organisation is looking to recruit a Customer Service advisor to join their team on a temp-perm basis. This role can be full remote. **Responsibilities of the Customer Service Advisor**: - General admin duties - Answering the inbound customer service line - Ensuring all SLA's are met - Assisting finance with the month end...

  • Customer Service Advisor

    2 days ago

    London, United Kingdom Residential Management Group Full time

    **Customer Service Advisor - Full Time Permanent - 37.5 hours** **Salary: £19,000 increasing to £19,500 after 6 month probation period and to £20,000 after 1 year service** **Monday - Friday **9am to 5.30pm** **Location: Westminster, London, SW1P 1AF (This role is fully office based)** RMG are an industry leader within the Property Management sector and...

  • Customer Service Advisor

    6 days ago

    London, United Kingdom Utility Collections Ltd Full time

    Customer Service Advisor Poulton-le-Fylde, FY6 8JX (office based) Salary £27,000 to £28,500 Working hours: Monday to Friday 9am – 5pm 24 days annual leave + Bank Holidays What's in it for you? Full training and ongoing development Join a growing, dynamic, and supportive team Be part of a scale-up business making a real difference in the energy sector...