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Senior Service Advisor

2 weeks ago

Ellesmere Port, United Kingdom Jago Consultants Full time

**We are working with a Prestige Car Dealership in Ellesmere Port, who are actively looking for a Senior Service Advisor to join their friendly team.**

**Senior Service Advisor Duties include**:

- Meeting and greeting customers in a friendly and courteous manner throughout the day.
- **You will be responsibile to fill in for After Sales Managers duties in their absense**:

- Booking vehicles into the technical workshop.
- Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
- Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
- Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
- Adopting a sales approach regarding upsell.
- Maintaining good housekeeping standards and orderly administration of your work.

**About our requirements**
- Customer awareness.
- Ability to work to deadlines and targets.
- Strong teamwork skills.
- Confident and professional communication skills.
- Full driving license

**Basic Salary range: £23,785.00 - £30,015.00. OTE: £39,000+**

**Hours**:Monday-Friday 8am-6pm & every other Saturday 8am-1pm**

**JOB REF: 8697KC**

**Salary**: £23,785.00-£39,546.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: 8697