Operations Support Assistant

Salary

**£25,680 up to £32,100 (depending on experience)**
- Location

**Washington, Tyne and Wear**

**About the role**

**Operations Support Assistant**

**Leat House, Washington**

**Permanent - 37 hours per week (flexible working arrangements will be considered)**

**Salary £25,680 up to £32,100 (depending on experience)**

**About the role**

We have an exciting opportunity for an Operations Support Assistant to join our team and play a key role in supporting Wastewater Networks. In this role, you'll be an essential part of a dynamic team, working closely with both internal and external stakeholders to ensure the smooth flow of data and information across various processes. Your contributions will be vital in supporting technical support advisors, analysts, project managers, operations controllers, and managers, while also stepping in to provide cover for other operations support assistants when needed.

This role is all about coordination, accuracy, and efficiency. You'll be responsible for gathering and distributing critical information, validating data and processes, and helping to drive our department and business objectives forward. Your work will directly contribute to enhancing our ability to be an industry leader, making a real impact on the way we operate. If you’re someone who thrives in a fast paced environment and enjoys being at the heart of a collaborative team, this is a fantastic opportunity to grow and make a difference.

**About you**

We’re looking for someone with a strong background in administrative work, particularly in producing reports, handling data, and engaging with customers. You will also be required to work towards tight deadlines with efficiency and accuracy. Proven experience in these areas will be key to succeeding in this role.

Excellent interpersonal skills are essential, as you'll be communicating confidently both over the phone and in person. The ability to discuss issues clearly and professionally, while building strong, positive relationships with stakeholders, will be a crucial part of your day to day responsibilities.

You’ll have excellent knowledge of Microsoft Office, especially Excel, Word, and Outlook. You should be comfortable maintaining Excel spreadsheets, compiling reports in Word, and drafting clear and professional business letters. If you have experience with systems such as CC&B and Maximo, as well as a basic understanding of CMeX, that would be a great advantage.

As travel between sites may be required, having a full and valid driving licence would be ideal. However, the ability to travel via other means will also be considered. If you're an organised, detail oriented professional looking for a dynamic role where your skills will make a real impact, we’d love to hear from you.

**About us**
- Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work._
- Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity._- Please note this role may require a DBS to be completed prior to employment_

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

**NWG at a glance**:
**Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.**
- We do this by providing reliable and affordable water and wastewater services for our customers._
- We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business._

**Our vision is to be the national leader in the provision of sustainable water and wastewater services.**To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

**Our benefits**

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

- Generous holiday entitlement starting 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
- Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
- Free access to local attractions.
- A fantastic discount scheme, with savings on days out, shopping, travel and more.
- Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and yo