Hearing Centre Manager

3 days ago


Horsham, United Kingdom Hearcentres Ltd Full time

We currently have a vacancy for a full-time or part-time Hearing Centre Manager for our Hearing Centre in Horsham, West Sussex, managing the day to day operation of the Centre. A job share arrangement will be considered for those who wish to work part time.

As the public face of the Company, we are looking for someone who is highly-presentable, articulate and professional, well organised with customer service/administrative skills and experience. You must have a good working knowledge of Microsoft Excel, Wordand Outlook. You will need to be self-motivated and work on your own initiative and must have the flexibility to cover holiday and sickness absences, at other Company locations, as required. Full training will be provided. This is a stand-alone role, workingalongside Audiologist who also works in other Clinics, so there are days where you will be solely responsible for the Centre.

**Key duties and responsibilities**:

- Greet and welcome patients and other visitors to the Centre
- Provide excellent customer service at all times
- Diary Management, making and rescheduling appointments
- Update and maintain patient records on the database
- Log data accurately and efficiently for weekly financial reporting
- Ensure patient files are ready for Clinic each day
- Deal with Petty Cash payments and Sales Receipts
- Check and maintain stock levels weekly, liaise with suppliers
- Deal with incoming and outgoing post
- Ensure the Centre is clean and tidy at all times
- Banking
- Filing
- Assisting with advertising and promotional events as required
- Other ad-hoc duties

**Job role requirements**:

- Excellent customer service skills
- Proactive customer service approach
- Excellent telephone manner
- Excellent attention to detail
- Excellent written and verbal communication skills
- Fully competent in Microsoft Office Word, Excel and Outlook
- Self motivated and adaptable
- Two years experience in a customer care and administration role
- GCSE level or equivalent qualifications
- Hearing Care Assistant - training will be provided, if not already obtained
- English Language
- Full Driving licence

**Personal Attributes**:

- Well presented
- Professional
- Eligible to work in the UK

**Further Information**:

- Full-time working hours each week: Monday to Friday, 9am - 5pm, with half an hour for lunch
- Competitive salary of £24,000.00 per annum full time, depending upon experience
- 22 days holiday per annum, rising to a maximum of 25 days with length of service.
- Private healthcare benefits
- Company pension scheme

COVID-19 considerations:
Building is fully covid-19 compliant

As part of any recruitment process, Hearcentres Ltd collects and processes personal data relating to job applicants. Hearcentres Ltd is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.Please let us know if you would like to receive a copy of our Job Applicant Privacy Policy.


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