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Financial Operations Support Team Member

2 weeks ago

Bolton, United Kingdom Axa Full time

**Description**:
We’re currently recruiting for an Operational Support Team Member to join us as part of the Operations Support Team, within the Finance Operations department. You’ll provide Finance Operations administration to customers, working to the agreed standards and measures and operational support on daily banking. The vision for this department, is to provide the best debt management and customer service experience in our industry.

We believe that technical skills can be developed, which is why we’re looking for people with excellent interpersonal skills. We want great communicators who love to build good, solid working relationships based on Integrity and trust. We also love people who can think differently and challenge our current ways of working. At AXA we’re adopting a Hybrid way of working, empowering our people to balance their time between home and office in a way that works best for them, their team and our customers.

**What you’ll be doing**:

- Ensure that all post is prepared and batched up ready for processing and sent to the appropriate team within pre-defined timescales.
- Perform banking processes daily ensuring best practice is followed in accordance with PCIDSS guidelines.
- Support and deliver processes for the wider Finance Operations teams in accordance with best practice and delivered within the defined service level agreement (SLA). E.g., Letter fulfilment, Debt Recovery, Contract Management, and Instalment Admin.
- Deliver the efficient day to day storage & archiving for the Finance Operations function.
- Ensure that all Finance Operations work requests are processed and delivered to specification within agreed timescales.
- Support Finance Operations teams processes to deliver ad-hoc tasks such as management of legal documentation, banking administration and card receipt processing.
- Build and maintain effective relationships with internal and external customers, ensuring excellent service is delivered.
- Contribution to delivery of Finance Operations key priorities through personal alignment to agreed specific actions.

**Qualifications**:

- English and Mathematics, qualifications from GCSE level grade A-C.
- Well-developed interpersonal and excellent communication skills, both written and verbal.
- Customer orientated background, able to work in a fast-paced change environment.
- Advanced working knowledge of Microsoft Office and its associated programs.
- Attention to detail is key, as is being able to plan and effectively manage your workload.
- Ability to work both independently and as part of a team.

As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.

**What we offer**:
One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary of £20,020
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
- AXA employee discounts
- Gym benefits

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

LI-Hybrid

**About AXA**:
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

Proud to be part of the AXA Group, a global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.