Operational Support Assistant

Medequip Connect is a country-wide provider of Emergency Mobile Response, Pendant Alarm Monitoring Services and Assistive Telecare Services for the elderly and vulnerable adults in the UK. Our service enables people to remain independent for longer, with their families in their own homes.

Medequip as a values-driven organisation places an emphasis not only on results but also on how those results are achieved. There is particular focus on safety, empathy, respect, teamwork, and excellence in all we do.

**The Role**
- Working as a Team, you will provide administrative and general office support, including answering telephones, distribution of information, post, stock-taking of PPE and Technology Enabled Care (TEC) equipment, etc.
- Have an interest in the TEC (Careline) equipment and keep your skills up-to-date when new equipment comes on board.
- Work with the Implementation and Innovation manager to learn about the TEC and assist with new Tender implementation, which could mean travelling to new areas whilst implementation takes place.
- Take and process new referrals for clients in accordance with TSA regulations.
- To ensure that new referrals are processed within the time-scales and to the standards required by our contract specification.
- To liaise with our new Contracts; Council colleagues, customers, their families, and third-party community services such as GPs, nurses, social workers, and voluntary groups to maintain the independence and well-being of the customer.
- To assist with promotional activities and local marketing campaigns to ensure our target market know the range of services we provide.
- To assist with the set-up of the new client equipment and process returned equipment and occasionally clean it in line with Medequip’s decontamination policy.
- Processing and updating client data on databases including UMO CRM and liaising with the ERC (Emergency Response Centre).
- Management of stock in/out of the office and using our own TCES system to process orders and book jobs for the local teams.
- To assist the accounts team to process payments and take credit card payments from clients; and to cover annual leave.
- Processing client data on UMO CRM and provide last resort call-handling cover.
- Handling client information in a sensitive and confidential manner.
- Preparing source documentation needed for new clients.
- Responding to routine queries and requests from Clients, managers, employees and colleagues.
- Liaise with all our Regional offices to assist with holiday/absence cover and regarding the ordering of stationery, PPE, cleaning materials, equipment and units.
- Maintaining tidiness in the offices and ensuring records are secure, kept up to date and in an orderly fashion.
- To develop & maintain knowledge and expertise in this specialist function and demonstrate commitment to one’s own professional development.
- To observe and comply with Company procedures and policies including Financial Regulations, Equality and Diversity, and positively implement the Company’s customer care and complaints policy.

**The Person**
- Deliver a Service with empathy and care
- Ability to manage own workload and work unsupervised.
- **Ideally has driving licence and use of a taxed and appropriately insured vehicle for business use**

**The Benefits**
- Continuous training, development & management support
- Pension scheme
- Healthcare scheme
- 29 days hols including bank holidays
- Life assurance
- Cycle to work scheme
- Care First employee assistance programme including free counselling
- Discount arrangements
- Free uniform
- Opportunities for career progression

If you have a caring nature and genuine empathy for the welfare of elderly adults, this role will suit you, successful applicants will require an enhanced DBS check, the cost of which will be met by the employer.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

**Job Types**: Full-time, Permanent

**Salary**: From £20,319.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Administrative: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person