Junior Customer Care

1 week ago


Reading, United Kingdom Connect44 Full time

We have contract opening for Customer Care Support (shift work day and nights).

Office role (not remote), location Reading Green Park.

Project is inside IR 35 ,mix of 12 hours day and night shifts

Details:
**Role**:

- Log/manage all tickets on the trouble ticketing system for engineers to pick-up and start the fault resolution.
- Ensure tickets are responded to within the set SLAs agreed between our client and the end customers.
- Arrange delivery of spare parts to end customers to ensure SLAs are adhered to.
- Manage and arrange 3rd party engineers at customer's sites including access and compliance.
- Adhoc CCTV monitoring of customers equipment including logging, escalating and documenting incidents.

**Key Skills**:

- Professional telephone manner.
- Competent Windows/Microsoft Office product knowledge.
- Full UK clean Driving License
- Have a will do attitude being able to think on their feet



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