Operations Assistant Apprentice

Here at The Cumberland, we have some excellent apprenticeship opportunities available within our Operations and Financial Crime teams to help you kick start your career.

**The Role**

At the Cumberland Building Society, we are on a journey through a digital revolution, and we’re looking for people to help us deliver a world class service to customers - something you wouldn’t see anywhere else.

During your time with us we’ll show you what it means to be part of Team Cumberland. You’ll see and experience various roles within the business and can try your hand at different skills. We’ll support you in your apprenticeship by ensuring you get the time and resources you need to complete coursework.

Alongside all of that, we will show you what Kinder Banking means to us and how you could be part of its future

These Apprenticeship roles sit within our Operations functions and span several teams who all play an essential part in how we service the needs of our customers.

You’ll play a key part in ensuring that an excellent service is provided and you’ll work within some of the following teams:

- ** Payments** (responsible for moving funds from and to the society)
- ** Investment Servicing** (responsible for the admin of our savings and current accounts)
- ** Customer Care** (our Contact Centre)
- ** Mortgage Redemptions**(responsible for registering and deregistering title deeds)
- ** Mortgage Servicing** (responsible for the admin of our mortgage accounts)
- ** Financial Crime** (responsible for fraud prevention)

Your work will support us to meet both internal and external customer expectations working together to achieve our service level agreements. You’ll become multi skilled in key tasks supporting the delivery of excellent customer service in all teams that are under the apprenticeship scheme within Operations.

You’ll attend training events to support your learning and development and complete a Level 3 Business Administration Apprenticeship.

**About you**

To be successful you’ll have the ability to communicate with people at all levels - to build and sustain relationships with customers and colleagues alike, as well as working ‘on the ground’ with people across all areas.

You’ll be comfortable working towards deadlines and adept at progressing tasks both as part of a team and on your own initiative.

You’ll also have a passion and drive to learn new systems and processes.

**Our Promise to You**
- ** Salary** - £20,353 p.a.
- ** Holidays** - 25 days holiday plus public holidays and the opportunity to buy and sell up to 2 days.
- ** Learning and** **Development opportunities** - We want you to grow in your role. We’ll work together to support your personal and professional development.
- ** Health and Wellbeing** - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.
- ** Community Day** - We offer our people an extra paid day off every year to help local charities and community organisations.

**Sound Good?**

The closing date for these positions will be 18 May 2025 but we might approach you before to invite you to our assessment day which is scheduled to take place on Thursday 05 June 2025. So, if you think you’ve got that we’re looking for, keep an eye on your inbox.

We’re here to create a banking experience that’s kinder to people and planet.

Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.