Customer Service Advisor

2 weeks ago

Slough, United Kingdom Parkside Office Professional Full time

An excellent opportunity to work for a leading brand within the FMCG sector, my client are looking for a B2B Customer service executive to work as part of their operations department, you will be responsible for placing customer orders, dealing with enquiresand offering a first class service.

**Key Responsibilities**:

- Deal directly with customers either by telephone, electronically
- Manage all customer orders as per the internal SOP's and customer vendor compliance
- Handle and respond efficiently to all general and order specific customer enquiries
- Provide pricing and delivery information
- Obtain and evaluate all relevant information to handle product and service enquiries
- Maintain customer data bases, pricing and delivery information generating workflows
- Organise workflow to meet customer timeframes
- Log details of enquiries, comments and complaints and details of actions taken
- Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
- Provide feedback on the efficiency of the customer service process and areas of improvement
- Prepare and distribute customer activity reports
- Communicate and coordinate with internal and third-party stake holders to include Sales, Planning, Logistics and After Sales Support to manage queries
- Carry out other ad-hoc duties as required from time to time

**Skills Required**:

- Proven customer service experience across a range of business sectors
- Excellent data entry, typing and analytical skills
- Excellent telephone manner
- Ability to communicate clearly and accurately at all levels
- Strong Ms Office Skills
- Excellent time management and goal orientated focus
- SAP knowledge is preferable
- Sales order processing with FOB experience ideal

Please get in touch for further details

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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