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Head of Operations

2 weeks ago

Valley Park, United Kingdom Procode Technology Limited Full time

**Location**: Remote UK with travel to Head Office in Chandlers Ford
**Salary**: Competitive + Benefits
**Contract Type**: Full-time, Permanent
**Reporting line**: Managing Director
Are you a strategic operations leader with a passion for innovation and impact?
Have you scaled operations in a fast-growth tech or health tech environment?
Do you thrive at the intersection of product, people, and process?
If you’re nodding yes, this could be the opportunity you’ve been waiting for.
About Us
At Canary Care, we’re on a mission to transform lives through innovative health tech solutions. Our technology empowers individuals and caregivers with real-time insights, helping people live more independently and safely. As a growing company at the forefront of assistive technology, we combine cutting-edge innovation with a deep commitment to service excellence. We’re proud to be making a meaningful difference—and we’re just getting started.
The Role
We’re looking for a strategic and hands-on Head of Operations to lead and optimise our operational performance across supply chain, logistics, customer support, and service delivery. This is a pivotal leadership role, responsible for ensuring our services are delivered efficiently, reliably, and with exceptional quality.
You’ll oversee the development and implementation of KPIs and dashboards to monitor performance and drive continuous improvement. Working closely with the Head of Sales, you’ll align operational capacity with forecasts, support customer onboarding, and ensure a seamless end-to-end customer journey. A key part of your role will be collaborating with our Product and Technology teams—ensuring operational readiness for new product launches, contributing to product development planning, and helping translate innovation into scalable, real-world solutions.
As Canary Care expands into international markets, this role will require you to have a strong understanding of international logistics and distribution, global manufacturing processes, and the complexities of operating across borders. You’ll need to be well-versed in data protection laws across jurisdictions, ensuring compliance with varying legal frameworks. A solid grasp of lead time variability and how it impacts supply chain planning is essential, as is the ability to adapt operational requirements based on international sales forecasting. In addition, you will play a key role in leading customer focus groups and gathering structured feedback, using these insights to inform and influence product development. Your ability to translate customer needs into actionable improvements will be vital in ensuring our solutions remain relevant, effective, and user centric as we scale globally.
You’ll contribute to tender submissions, support industry audits by coordinating documentation and compliance evidence, and represent our operational capabilities during sales demonstrations to build customer confidence.
About You
You’re not just an operations leader—you’re a builder, a problem-solver, and a catalyst for growth. You’ve led from the front in fast-paced, high-growth environments, ideally in health tech, IoT, or SaaS, and you know what it takes to scale operations without compromising on quality or customer experience.
You bring a sharp strategic mind and a hands-on approach, with a natural ability to lead teams, streamline processes, and turn complexity into clarity. You’re fluent in the tools of the trade—CRM, ERP, logistics platforms—and you understand the importance of compliance, with solid knowledge of frameworks like GDPR and ISO.
If you’ve worked in remote monitoring, assistive tech, or healthcare services, that’s a big plus. So is experience with Lean Six Sigma or similar methodologies. A degree in Business, Operations Management, Engineering, or a related field will serve you well—but what really sets you apart is your mindset.
You’re collaborative, curious, and always looking ahead. You see operations not just as a function, but as a driver of innovation and impact. You’re excited by the idea of working closely with product and tech teams, shaping new solutions, and delivering real-world results that improve lives.

**Benefits**:
At Canary Care, we offer more than just a job—we offer the opportunity to make a difference. You’ll join a purpose-driven team in a supportive, innovative, and fast-paced environment. We offer a competitive salary, and bonus structure designed to reward your success. Our enhanced benefits package includes Bupa healthcare, enhanced pension, income protection, and generous holiday entitlement. You’ll also enjoy the autonomy and ownership to make a real impact within the organisation.
Canary Care is part of the Procode family, united by a shared mission: to empower the world with data. You’ll benefit from deep technical expertise, a culture of innovation, and a collaborative ecosystem that accelerates our ability to deliver impactful solutions. Being a part of Procode means you’ll be