Credit Controller

**Full Job Description**:
**We're on a mission to give our colleagues an amazing work/life balance**

**We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.**

**Location**:Bolton (Hybrid)

**Reports to**:Credit Control Manager

**Salary**:£23,000 - £26,000 per annum

**Hours**: 9am-5pm. Monday to Friday

**Job Purpose**:
To support the Credit Control Manager with providing an efficient and customer focused service for the management of invoicing and cash collection. The role will strive to ensure that timely payments are made, incoming funds are processed and reconciled, and account queries are resolved on a timely basis.

**Key Responsibilities**:

- Work closely with customers to undertake effective collection and obtain earliest possible settlement of accounts to maintain cash flow.
- Understand and follow customer procedures to ensure invoices are compliant and processed efficiently.
- Maintain and build relationships with customers to maximise early payment of termly and monthly invoices.
- Work collaboratively with other departments to ensure excellent service.
- Liaise with internal departments, to resolve queries and manage these through to resolution.
- Proactively engage with customers to deal with queries and to identify and manage the need for credit notes.
- Send Statements & copy invoices where requested.
- Process and reconcile incoming funds via accurate daily cash allocation.
- Perform monthly accounts reconciliations as required.
- Action and monitor all debtors; and Liaise with the Credit Control Manager to accurately forecast incoming cash receipts.

**Standard responsibilities**:

- There are a number of standard duties and responsibilities that all employees, irrespective of their role and level of seniority within NFA Group are expected to be familiar with and adhere to;
- Participates in an annual performance review programme
- Works, at all times, in accordance with the policies and procedures of the OFG Group and statutory regulations applicable to the Group.
- Observes, at all times, strict rules of confidentiality appropriate to the post.
- To comply at all times with the requirements of Health and Safety Regulations to ensure their own wellbeing and that of their colleagues.
- OFG Group is committed to safeguarding and promoting the welfare of children,young people and vulnerable adults and expect all employees to work in accordance with this.

**Measures**:

- Measures against set objectives relevant to the role
- Set performance indicators
- Departmental Net Promoter Scores

**Experience, Skills & Qualifications**:
**Essential**
- Previous relevant experience working within a Credit Control or finance setting.
- Experience of finance systems
- Minimum of 4 GCSE's grade C
- Highly numerate and accurate with handling financial data.
- MS Office, including Excel to a good level.
- Professional demeanor, positive and flexible attitude, good inter
- personal and communication skills and accuracy.
- Ability to work under pressure and meet tight deadlines.
- Be able to work alone and as part of a team to tackle tasks proactively.
- Show good initiative and take ownership of tasks or issues.

**Why join Outcomes First Group?**

**About the Group**

Outcomes First Group is the leading provider of specialist education in the UK. We exist to give neurodivergent children and young people access to a great education that caters to their specific needs, abilities and aspirations.

There are three brands in our Outcomes First family: Acorn Education, Options Autism and Momenta Connect. Together, we educate, care for and support children, young people, and adults across the UK, empowering them to be happy and make their way in the world.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

**Our Vision**
We believe that with a great education, every neurodivergent pupil can thrive and make their way in the world.

**Our Mission**
Every day we improve the lives of our pupils, their families, and local communities through a relentless focus on wellbeing and learning.

**Our Promise**:

- We are kind to ourselves and each other...We work together... and we make things happen._
Our Promise sits alongside our Vision and Mission. It describes the sort of people we are and our commitment to how we treat each other, work together, and behave.

**Benefits**

**Your health and wellbeing are important to us, so you’ll get an exceptional reward package including**:

- Life Assurance
- Pension scheme with options to increase your contributions
- “Your Wellbeing Matters” - access to a wide range of first-class mental health support services and physical health checks
- Family Growth Support - _inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment suppor