Online Marketplace Assistant

**Endless pre-loved items. Limitless creativity. One clear purpose.**

**Online Marketplace Assistant (Dispatch)**

£11.94 per hour or £23,283 per annum (pro-rated to £16,631.05) + benefits

**Reports to**:Online Marketplace Team Leader

**Directorate**:Marketing, Fundraising & Engagement

**Contract**:Permanent

**Hours**:Part time 25 hours per week (opening hours 9am-5pm)

**Location**:On-site at our Grantham National Distribution Centre (Barkston Heath, Grantham, NG32 2DE)

**Closing **date**:19 September 2024, 23:55

**Recruitment process**:One competency-based interview

**Interview date**:From the week commencing 30 September 2024

**At Cancer Research UK, we exist to beat cancer.**

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you.

As part of Cancer Research UK’s Retail & Ecommerce Growth Strategy, we opened our first Regional Distribution Centre (RDC) in 2023, and are proud to now have four distribution hubs and online marketplaces across the UK.

We’re looking for an Online Marketplace Assistant to join Cancer Research UK’s Online Marketplace team in the Grantham National Distribution Centre. Our Online Marketplace Team sort, identify, value, photograph, and list items for sale on our online marketplace platforms (e.g., eBay, Depop, Vestiaire and ASOS).

As an Online Marketplace Assistant, you’ll be trained in all aspects of the online marketplace (including stock receipt, discovery, photography, and listing products across all online marketplace sites). However, this role will be part of the Customer Service and Dispatch team who dispatch c.600-1000 UK orders and handle c.200 customer queries per week. This means your role will predominantly focus on preparing customer orders for dispatch which includes, picking, packing, and sorting stock; while also handling customer queries, refunds, cancellations, and relisting returned items for sale online.

This will be an interesting and active role as part of a supportive and diverse team where you’ll discover something new every day, whether it’s a new treasure, a new camera angle or a talent you never knew you had. This is an opportunity to work in your local area for one of the UK’s most trusted brands as part of a collaborative team while handling a variety of pre-loved and both low and high-value fashion and têxtile items. We can offer you a purpose-driven role with 25 days of annual holiday + public holidays, paid sick leave, and career progression opportunities across the whole organisation.

Check out our Team in Warrington in this video as they show you a typical day as a Marketplace Assistant HERE.

**Important notice**: The National Distribution Centre is five miles outside of Grantham and there are no public transport services. Due to the remote location, you would be required to have or arrange your own transportation to and from site.

**What will I be doing?**
- Preparing customer orders for dispatch (this includes standing up and moving around the Depot while lifting and moving stock of different weights and sizes).
- Picking, packing, and sorting sold items within the Dispatch department.
- Supporting with and handling Customer Service queries, refunds, and cancellations.
- Relisting returned items on Cancer Research UK’s online shop across a range of platforms (e.g. Ebay, Depop, Vestiaire and ASOS) while ensuring product listings are of a consistently high standard with accurate and high-quality descriptions.
- Working to agreed daily Dispatch and Customer Service targets.
- In some cases, will support the team with the end-to-end process of reviewing stock, photography, listing, and dispatch.

**What are you looking for?**
- Background in working in fast-paced environments that involve processing and lifting stock (e.g. retail, ecommerce, hospitality, logistics, warehousing, etc).
- Experience buying or selling on online marketplaces either in a personal or professional setting (e.g., eBay, Depop, Vestiaries, ASOS etc).
- Excellent written and verbal communication skills with the ability to support customer service queries
- Customer service experience would be beneficial but is not essential meaning we welcome applicants without this experience.
- Experience working to meet targets/ KPIs with excellent time management.
- Excellent eye for detail with a proven ability to work effectively under pressure whilst maintaining high standards.
- Proficient IT and administrative skills (including Microsoft Packages and data entry in Excel).
- Shopigo software would be beneficial but is not essential meaning we welcome applicants without this experience.
- Good awareness of brand and buying trends with an interest in or previous experience with fashion or non-fashion (i.e. jewellery, accessories, antiques, or collectables etc) brands.

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