Customer Service Advisor
4 days ago
**Customer Service Advisor**
**Salary between £19,700 - £26,800**
**We want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40-hour contract which has an enhanced salary of up to £26,800 **.
We are seeking a Customer Service Advisor to be a part of our phenomenal team, to support with client and customer requests within our Savings and Retirement division.
As the Customer Service Advisor, you must be flexible in your approach and able to prioritise tasks with ease. This is a fast-paced role with fantastic opportunities for growth and development, you will need to be passionate about doing the right thing for every customer, an excellent communicator and be confident to challenge processes and escalate when necessary.
**A bit about the job**:
- Work as part of a team, in delivering better business support, to enable better customer outcomes
- Work under own initiative and prioritise a wide variety of tasks effectively
- Identify opportunities and own actions to improve processes and reduce failure/waste through root cause identification and what matters to the customer
- Collaborate with multiple internal business areas in order to improve the customer journey
**Skills and experience we're looking for**:
- Positive in attitude and keen to support the team and others
- Proactive and can work at pace whilst prioritising workload
- An excellent communicator both externally and internally among peers and colleagues
- Has good IT and communication skills
- Pension experience preferred but not essential as full training is provided
**What you'll get for this role**:
- Salary between £19,700 - £26,800 (depending on location, skills, experience, and qualifications)
- Generous pension (starting level Aviva contributes 8% when you contribute 2%)
- Eligibility for annual performance bonus
- Family friendly parental and carer's leave
- 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
- Up to 40% discount for Aviva products
- Brilliant flexible benefits including electric cars
- Aviva Matching Share Plan and Save As You Earn scheme
- 21 volunteering hours per year
**Aviva is for everyone**:
We flex locations, hours and working patterns to suit our customers, business, and you.
Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.
To find out more about working at Aviva take a look here
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