Claims Specialist

13 hours ago

Ipswich, United Kingdom Sevatas Full time

**Role Description**

**Claims Specialist**

The purpose of the Claims Specialist role is to deliver an excellent service to our clients and is responsible for delivering key KPIs that directly impact the profitability of our business.

The primary responsibility of the Claims Specialist is to analyse the accuracy of pre-entered claims and repair invoices, in line with all processes and procedures. This will enable them to make informed decisions to accept or reject claims and repair invoices.

The Claims Specialist will also be responsible for creating successful relationships with the key stakeholders. This will assist the Claims Specialist to make accurate liability decisions and to achieve acceptance from the liable parties prior to handing the claim to the Recovery Team

The Claim Specialist must demonstrate role model behaviours and be recognised as a claims/liability expert to fellow colleagues.

**Role Detail**

Reporting to the Claims Manager, the Claims Specialist role involves the management of a preentered claims allocation.
- To accurately analyse pre-entered claims and repair invoices, to ensure both client and internal quality measures are being achieved in line with processes/KPIs
- Be accountable for successfully identifying the correct liable party and achieving their acceptance prior to handing over to the Recovery Specialist; pursue and manage the correspondence day to day
- Be accountable for authorising repairs correctly and both client and internal quality measures are being achieved in line with processes/KPIs
- Take ownership for the day to day dealer correspondence
- Complete reports and attend internal and external meetings when required
- Report direct to the Claims Manager for claim and liable party issues/referrals
- Be a role model and viewed as a claims/liability expert to fellow colleagues, assisting with any problems or queries and giving support to the Claims Manager

**Skills & Experience**
- Personable and approachable with good verbal and written communication skills
- Confidence and ability to deal with people across all areas of the business and levels of seniority
- Excellent personal organisation, administration, numeracy and literacy skills
- Excellent telephony skills
- Excellent Accuracy and attention to detail
- Experience in working to timescales
- Act as a role model, providing advice, solutions and support
- Demonstrates the ability to see the bigger picture and understand how issues connect
- Ability to work independently and also as part of a team, use own initiative and be proactive
- Awareness and recognition of own learning needs and commitment to improvement for own development to gain cross client experience

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Sick pay
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Application question(s):

- If successful, when are you available to start?

Work Location: Hybrid remote in Ipswich IP1

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