Head of Service Transition and Change

**Details**:
**Reference number**:

- 256465**Salary**:

- £50,238**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- MCA - Information Technology**Type of role**:

- Digital
- Information Technology
- Knowledge and Information Management**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- SouthamptonAbout the job

**Job summary**:
Do you have experience of Service Transition and Change and Config environments?

Are you highly driven and able to inspire others to deliver?

Would you like a varied role where you’ll have the opportunity to build strong working relationships across the business?

If so, we'd love to hear from you

The Maritime and Coastguard Agency (MCA) implements the government’s maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.
- Safer lives. Safer Ships. Cleaner Seas. _

Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do.

**Job description**:
Working alongside senior colleagues, the Head of IT Service Transition and Change will have leadership responsibility for the Service Transition and Change and Config areas.

The role will require the individual to actively ensure complex solutions are successfully transitioned from Design to Operational usage, working closely with and coordinating activities across projects, with various stakeholders across the Agency and working with suppliers.

Leading the Service Transition, Change and Config teams within Service Operations autonomously, seeking and encouraging improvement throughout the service as well as guiding others inside and outside the team of expertise in the field of IT Service Transition and Change. As the owner of the processes, you will ensure successful delivery of beneficial changes with minimum disruption to IT services.

This role will be based in the Southampton HQ. MCA supports flexible working and operates a hybrid working model between home and office for this role, giving you greater flexibility over where and when you work. Details of the arrangement will be discussed further with your line manager.

**Responsibilities**

Key accountabilities of the role include:

- Working closely with Senior IT colleagues to engage the IT Departments technical experts and other relevant stakeholders to work collaboratively on internal IT projects and deployments.
- Accountable for the Line Management of Service Transition and Change and Config teams.
- Drives and ensures a continual service improvement approach across Service Transition and Change and Config areas.
- Supervises all aspects of Release and Deployment of Change to ensure positive introduction of new services are expertly delivered into early life.
- Responsible for the design, implementation and adherence of all function policies, processes and procedures required to optimally transition from Design into Operations.
- Participates in and leads collaboration with Key Stakeholders across the organisation to ensure the needs of the Agency’s internal customers and end users are satisfied.

For an in-depth insight into the role please refer to the Role Profile.

**Person specification**:
We are looking for a pro-active and motivated leader with excellent people management skills and experience of working within Service Transition and Change and Config environments.

You will have experience of risk management and working with a variety of project methodologies.

You are proficient at translating information from a range of sources to present recommendations with clarity and certainty to senior colleagues. You are a confident person who enjoys building solid working relationships at all levels.

In addition, you thrive delivering in a fast-paced environment, encouraging others to perform to a high standard.

**Qualifications**:

- You must hold an ITIL qualification or equivalent qualification from an IT framework.**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Communicating and Influencing
- Delivering at Pace
- Seeing the Big Picture
- Working Together

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- DDaT Framework - Service Transition Manager - Ownership and initiative (Skill level: Practitioner)
The link to the DDaT Framework can be found here
- DDaT Framework - Service Transition Manager - Community collaboration (Skill level: Practitioner)
The link to the DDaT Framework can be found here
- DDaT Framework - Service Transition Manager - Problem management (Skill level: Working)
The link to the DDaT Framework can be found here

**Benefits**:
Being