Trade Counter Sales Assistant

**Trade Counter Sales Assistant**

**Location** - **Denton, M34 3UL

**Employment Type -** Permanent, Full Time, Monday Friday 07:30 17:00 (45 hours a week) / Monday - Friday 08:30 - 17:00 (40 hours a week)

**Salary - **£competitive

**The Role**

We are looking for a hand-on Trade Counter Sales Assistant to join our Trade Counter team.

As a Trade Counter Service Assistant, you will ideally have experienced within the building trade, either through a trade counter, warehouse or sales advisor with experience of dealing with customers face-to-face. You will be passionate about delivering the best customer service to your customers, whilst able to support all aspects of the sales activities within the department and providing assistance to the Trade Counter Manager.

**Key Tasks**:

- Providing face to face customer service
- Placing orders on the Access Supply Chain system for customers
- Ensure customers order are processed efficiently and within timescales set
- Taking cash and card payments over the Trade Counter
- Ensure the accuracy of the Daily Sales Spreadsheet
- Ensure the accuracy of the recording of all type of sales orders (Cash, Credit Card, Accounts and others)
- Fulfil all elements of customer orders
- Picking orders in the Warehouse
- Checking orders against paperwork prior to despatch
- Ensure the relevant paperwork is provided with customers orders
- Work to deadlines as set out by the Trade Counter Manager
- Liaise with all other departments
- Vehicle loading/Unloading
- Promote and drive product and Trade Counter Incentives to ensure maximum sales and exposure
- Ensure high levels of housekeeping are maintained within the Trade Counter at all times
- Ensure the returns area is managed in-line with health and safety procedures
- Ensure you are presentable at all times in-line with company uniform policy
- Assist in developing/building strong customer relationships
- Keeping the Trade Counter always stocked and tidy and helping customers at all times
- Possess a passion for customer service excellence
- Ability to work as part of a team
- Numerate and possess basic IT skills
- Ability to work un-supervised at times
- A strong work ethic and the ability to deliver under pressure
- Effective problem solver
- Ability to multi-task, prioritise a busy workload and use initiative
- Able to show a willingness to learn about the business

**Work experience/educational requirements**:
**Essential**
- Experience of working in a Trade Counter environment/sales environment/warehouse environment
- Working within a warehouse environment
- Educated to GCSE Standard or above

**Desirable**
- Experience in the KBB industry
- Product knowledge relating to component and complete kitchens
- Experience of using Access Supply Chain
- Experience/knowledge of adding value and upselling to customers sales

**Benefits of working for TKC**:
We recognise that conflicting priorities between work and personal life can affect employee productivity and stress levels and impact upon work performance.

We are committed to providing an environment that is supportive of work life balance through benefits and health and wellbeing initiatives. Resources and opportunities are provided to encourage and support the improved health and wellbeing of its employees. We do this through the following benefits:

- Competitive salary
- Clean modern, spacious and well-appointed offices
- Fresh Fruit provided to support healthy eating
- Free filtered water
- Communal staff break area
- Staff discount available on business products
- Social events
- Wellness plan
- 23 days annual leave plus standard bank holidays
- Extra day annual leave from your 5th and 10th year
- Staff saving scheme
- Long service bonuses
- Relaxed dress code
- Subsided gym membership
- Cycle to work scheme
- Reduced cost Costco membership
- Death-in-service
- Flu-jab (once per year)

From the moment that you join our team we aspire to make your employment experience an outstanding and engaging one. The TKC family is a passionate and proud company. It is this vigour and attitude that helps us execute well every day. If you are enthusiastic and thrive in a collaborative and friendly environment then we invite you to learn more, explore opportunities and discover a place for you.