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Senior Hire Controller

2 weeks ago

Enfield, United Kingdom Mr Plant Hire plc Full time

We have a vacancy for a Senior Hire Controller to join our team of experts offering support and assistance over the phone to our customers to help them decide which of our products will be most suitable for the task at hand at our Enfield site at 8 Morson Road in our Powered Access Division.

The hours of the role are Monday to Friday 7am - 5pm with a 1 hours unpaid lunch break, 45 hours a week.

**Responsibilities**:

- Liaison with customers regarding all hire, sales and service enquiries.
- Sourcing equipment from third party suppliers to supplement own fleet so customer orders can be fulfilled.
- Liaising with suppliers the day before deliveries are due to ensure equipment will be delivered.
- Ordering of sale items.
- Ensuring all cross hire transactions have supplier special terms replicated on the customer contract
- Raising of sundry purchase orders
- Updating the CRM with information received and actions taken
- Handling customer enquiries for Powered Access, Forklifts, Telehandlers & Plant.
- Accurately processing orders and working directly with operational colleagues to allocate stock & co-ordinate transport to maximise service efficiency for customers.
- Updating hire management system and creating picking lists & hire contracts.
- Pro-actively promoting the company and its products / services at all times.
- Maintaining and exceeding company standards and targets.
- Negotiating hire rates and preparing quotations with associated spec sheet data.
- General administrative duties including resolution of queries.
- Processing of payments
- PPE guidance followed at all times
- Industry Experience
- Previous experience of working within a high-volume hire desk role
- Knowledge of types of plant / machinery/ small tools / lifting and safety equipment
- Excellent customer service skills
- Works on own initiative
- Creative and puts forward improvements
- Team Player
- Strong organisational skills
- IT literate with MS office
- Strong attention to detail
- Actively promotes health & safety in the workplace
- Enthusiasm to exceed customer experience

We provide a pension scheme, 20 days holiday plus bank holidays and additional days for Christmas closedown. We also have a 24/7 employee assistance helpline providing telephone advice and support to all employees and their immediate family on a variety of topics from bereavement to financial advice.

**About MPH**

Our team of plant hire specialists are proud to provide solutions to clients across London and the surrounding counties. With over 40 years of experience, we have developed a reputation for offering exceptional plant, access equipment and tools - ideal for projects of all sizes.

MPH are a very fast-growing business. We are currently looking to add extra sites to the MPH name in and around the London area. Now would be a very exciting time to get involved in a business like MPH, as they strive to take the business to the new level.

Pay: £28,000.00-£33,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Experience**:

- Hire Industry: 1 year (required)

Work Location: In person