Clinical Administration Lead

Living Well Consortium is recruiting for a Clinical Administration Lead. The post holder will line manage a team of Clinical Administrators, Administration and Data Entry Officers, and Data Assistants. They will respond to and support with queries as well as ensuring that the referral process for LWC remains efficient, transparent, and user-friendly.

The Clinical Administration Lead will support and lead on clinical administration across the organisation. They will attend and contribute to key meetings, but will also cover for staff absence in their team when required.

Applicants should have a relevant degree or clinical qualification as well as experience using data systems. Experience in line management would also be beneficial.

**Responsibilities and Duties**
- Line manage and provide support to a team of Clinical Administrators, Administration and Data Entry Officers, and Data Officers.
- Lead team meetings for the Administration and Data teams.
- Support with clinical administration when required.
- Support with clinical project work when required, including consulting on any changes to processes or implementation of new systems as well as monitoring their effectiveness.
- Attend and contribute to internal and external meetings.
- Respond to clinical queries from the Administration and Data teams.
- Ensure that the referrals process is efficient, transparent, and user-friendly.
- Schedule patients for Assessment and Treatment appointments.
- Enter data on agreed data systems and ensure that data entry across the administration and data team is accurate.
- Complete administration work connected with contract data collection - e.g. running reports or providing snapshot data.
- Maintain and develop efficient filing systems.
- Maintain and improve data entry requirements by following data programme techniques and procedures.
- Test system changes and upgrades by inputting new data; reviewing output.
- Secure information by completing data base backups.
- Review policies and procedures, reporting needed changes.
- Maintain client confidence and protect operations by keeping information confidential.
- Ensure that the referrals process is compliant with GDPR.
- Support with staff absence across the Administration and Data teams.
- Follow all risk and safeguarding policies and procedures.
- Undertake training as required by the organisation.
- To work within organisations policies and procedures.
- Undertake such other duties commensurate with the role.
- To understand and work with the ethos, aims and objectives of LWC.

**Person Specification and experience**
- A relevant degree or clinical qualification such as a psychology degree.
- Experience of using data systems such as IAPTUS.
- Experience line managing a team.
- Experience of data entry, extraction, and quality management in an office environment.
- An understanding of health inequalities and their effects on mental health and wellbeing.
- An understanding of Equality, Diversity and Anti-Discriminatory Practice.
- An understanding of key mental health legislation and key policy initiatives.
- An understanding of monitoring and evaluation tools used in health. promotion programmes.
- Ability to operate independently with mínimal supervision.
- Sensitivity in handling telephone calls and supporting clients to clarify their needs and requirements.
- Ability to motivate self and others.
- A high level of attention to detail.
- Excellent IT proficiency including full competence using Microsoft Office Suite, e.g. Word, PowerPoint, Excel and Outlook.
- Attention to detail.
- High level of integrity and understanding of confidentiality and always maintains discretion.
- Proactive self-starter with a positive and energetic approach to work
- Excellent written and verbal communication skills
- Confident communicator at all levels
- Effective time management and workload management
- Empathy with the aims and values of the organisation
- Commitment to continuous improvement including own professional development.
- Willingness to be flexible and dynamic as organisation needs change.
- Commitment to principles of Equal Opportunities.

**Salary**: £29,716.31 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Birmingham, B12 0HJ