German Speaking Customer Service
1 week ago
**Job Overview** Responsible for providing Customers with clear and accurate pre-sale advise on our product range, including stock availability, specification, and pricing queries, and taking an order. Post-sale responsibility for coordinating of prompt and timely supply, logisticsand service elements of the order, making sure the Customer is kept fully updated of availability and expected delivery dates. **Main Responsibilities** - Provide an exceptional Customer experience by handling interactions in a professional and supportive manner - Advise on availability and lead-time for product configurations - Preparing of quotations, marketing material and supporting documents - Supporting the field-based Sales colleagues with sales support information - Become a master user of the ERP system for all Sales and Order transactional processes - Log orders onto the ERP system in a timely manner - Confirming orders and delivery dates to customers in accordance with internal SLA - Place transport requests onto the portal of third-party logistics providers - Track and monitor Customer open order status reports to ensure timely delivery and invoicing - Manage delays in an effective manner and ensure priority is given to Customer communication - Maintain proactive communication with the Supply Chain team to ensure best possible service provision - Communicate to management any recurring issues or lack of process in a timely manner - Ensure regular and month-end invoicing is completed in a timely and accurate manner and systems are maintained - Create and maintain purchase orders for external suppliers - Contribute to departmental meetings and Sales Planning activity as requested - Participate in sales campaigns, offers, cross-selling, up-selling and proactive marketing **Person Specification** Essential: - Experience of working within a fast-paced Customer Service environment - Flexible and driven to learn new skills - Problem-solving skills; takes a logical approach to issues, doesn't look to pass on every issue to the manager - Calm, clear thinker; operates well under pressure - An ability to seek opportunities for increased revenue or cost saving - Works well across teams, locally and internationally - Confident in working across the Microsoft Office suite, particularly Excel, and experience using ERP systems - Fluent in German and English (C1/C2) Desirable: - Experience of managing Customer relationships for key accounts of >£1m per annum - Experience within an international company and daily interaction with overseas colleagues **Additional Information** 60% home based / 40% office based
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Wolverhampton, United Kingdom French Selection UK Full timeFRENCH SELECTION (FS) Finnish and Swedish speaking Inside Sales Representative Location: Remote in the UK Salary: Up to £28,000 per annum depending on experience plus commission Ref: 4297FS To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4297FS The company:A well-established...
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Wolverhampton, United Kingdom French Selection UK Full timeFRENCH SELECTION (FS) Finnish and Swedish speaking Inside Sales Representative Location: Remote in the UK Salary: Up to £28,000 per annum depending on experience plus commission Ref: 4297FS To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4297FS The company: A well-established...
