Evening SPA Cleaning Assistant

Job description

**Main Purpose**

To provide a professional housekeeping service to guests through the diligent upkeep of the changing rooms, wet pool side area, steam room, sauna, gym studio floors, corridor’s and reception. Also delivery of any other customer focused service as required in line with our standards and requirements.

The contract is for up to 24hrs a week, ideally over 4 or 5 days - with shift patterns to suite either mornings starting at 4am or evenings starting at 7pm.

**Main Duties and Responsibilities**:
1. Readiness of self for service which includes maintaining a high standard of appearance and hygienic preparation (e.g. nails, hair and personal hygiene) projecting a professional and pleasant image.

2. Readiness for work by preparing all equipment, materials and cleaning agents at the start of the shift.

3. The safe use of equipment provided such as an industrial deck scrub cleaner ensuring that any defects spotted are immediately reported and the equipment is not used e.g. frayed wire, damaged plug etc. The avoidance of hazard creation for others such as the inadvertent blocking of exits, exposure to trailing wires and wet floors without suitable signage.

4. The essential greeting of customers in a friendly, polite manner when first encountering them to create an excellent ‘first impression’ and instil a good feeling consistent with our hospitality aims.

5. The safe and hygienic cleaning of changing rooms, Steam/Sauna rooms and floor areas as designated by a senior colleague, with particular adherence to safe working methods (i.e. rules on lone working) and COSHH regulations e.g. never mix chemicals and use personal protective equipment when appropriate.

6. The cleaning of rugs, carpets and furnishings, hard floors, tiles, mirrors, internal windows and other room and bathroom items during periodic room servicing and ‘deep cleaning’.

7. ‘Upselling’ when appropriate contributing to the customer experience e.g. promotion of other services and products of the establishment in conversation with customers.

8. The implementation of effective security/reporting arrangements regarding lost property.

9. Adherence to Company procedures for own safety and well-being such as seeking assistance in the event of any potential conflict e.g. unwelcome behaviour from a customer.

10. The ability to sensitively demonstrate excellent service provision across a wide range of customer types and market segments.

11. Work effectively as a member of the team ensuring that customer needs are paramount and that co-operation with others in immediate team is exemplary as well as other internal service relationships i.e. other departments.

12. Compliance with all rules and regulations e.g. fire safety, use of computers, respect for confidentiality, completion of administration, self-certification, absence reporting etc.

13. The willingness to work in any department when necessary to meet the needs of the business, help satisfy customer requirements and work flexibly e.g. during seasonal periods when business activity levels fluctuate.

**Job Types**: Part-time, Permanent

**Salary**: £12.00 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- Night shift
- Weekend availability

Work Location: One location