Medical Receptionist

Would you like to become a member of our Primary Care Services reception team providing innovative care to our patient population as part of an outstanding CQC organisation?

We are looking to appoint a highly motivated and committed Medical Receptionist to join our team at Moorcroft Medical Centre and Moss Green Surgery.

This is an essential role in the delivery of quality and innovative primary care services to our patients. We are a friendly and well organised team with a forward thinking approach.

Moorcroft Medical Centre is the leading practice for North Staffordshire Combined Healthcare NHS Trust's integrated Primary Care Services and operates from two sites within Stoke on Trent. We are a high achieving, patient centred practice and have implemented an exciting new care model to improve patient experience.

This is a full-time appointment fixed term position for 12 months, 37.5 hours per week over 5 days.

To offer patients, clinical staff, attached and external agencies an efficient, reliable and courteous reception service and to provide administrative support to the practice in order that it may function effectively, and in accordance with practice policy on confidentiality. Customer service and communication forming an essential element of the role.

To contribute to the service's telephone contact centre in addition to providing reception desk services based at the practice.

To provide excellent team working skills to ensure a quality and efficient service is provided to patients and wider stakeholders.

To work within the processes and protocols which allow the organisation to comply with CQC and clinical and information governance requirements.

Being part of the Team at Combined is fantastic in itself. But apart from the teamwork, the fulfilment, the support and the enjoyment you’ll gain, there are also some specific benefits which we think make it a great idea to join Combined Healthcare.

Not only would you be joining an Outstanding Trust that offers excellent training, development and support, we commit to our employees well-being through work life balance, on-going development, support and reward.

Key Duties/Responsibilities

**RECEPTION SERVICES TO PATIENTS**:
Ensuring the smooth and efficient running of our reception area, working as part of our reception team. Acting as a first contact with the practice and being aware that you are an ambassador for our surgery. Application of registration procedure for new patients and their induction into the practice via booking of an optional new patient assessment and distribution of the practice information leaflet. Receiving patients at the desk and directing as necessary. Application procedures for temporary residents and those requiring immediately necessary treatment. Operation of the appointments system which will include booking of arrivals and negotiating suitable appointment arrangements with patients. Ensuring clinicians are made aware of patients requiring urgent assessment. Monitoring and managing the waiting area to ensure that patients are seen in a timely manner and within a safe environment. Processing patient queries appropriately and ensuring follow up. Processing and distribution of claim forms etc. Receipt and processing of medical mail, both postal and hand delivered in accordance with the protocol for processing the daily post.

To understand the difference between repeat and acute prescriptions and deal with appropriately. Issuing and management of repeat prescriptions in accordance with our Repeat Prescribing Policy. To deal with patient requests for non-recurrent medication and liaise with the appropriate clinician for such requests. Operation of security protocol for stocks of prescriptions. Receiving specimens, ensuring that they are correctly labelled and identifiable and ensuring their appropriate distribution in accordance with our Health & Safety policy. Direct liaison with other services such as Pharmacies, community services etc. Sign-posting to services provided both in-house and externally.

TELEPHONE SERVICES

Providing a telephone service, answering within four rings where ever possible. Negotiation and booking of suitable appointments with patients using our appointment booking system. Addressing queries, liaising and problem-solving for patients, and other agencies such as social services, community and secondary care services. Accepting emergency requests for appointments or visits from patients and liaising with clinician on call to ensure continuity of care.

Sign-posting to appropriate services. Booking external services such as ambulance transport. Informing patients of clinician instructions and/or administrative requests or requirements. Forwarding telephone calls on to appropriate team member.

COMMUNICATION SYSTEMS

Accessing and using external specified electronic systems required for patient day to day management. INR book entries Medical Report Log book entries Messages distributed via indiv