Emergency Response Officer

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

We are looking for a Emergency Response Officer to join us at our client site in East London.
Our site is a museum dedicated to applied arts and specializes in objects by and for children.

As a Emergency Response Officer you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience.

**What do you get from us**:

- **Shift Pattern - **4 on, 4 off days & nights - 07.00am-19.00pm & 19.00pm-07.00am
**Pay**: £12.50 per hour
- **Lifestyle Benefits** - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- **Learning & Development** - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- **Health and Wellbeing** - Life assurance scheme, access to mental health support specialists

**A typical day in the life as a Emergency Response Officer**:

- Work closely with the Contract Manager (East), Site Lead and Customer representative manage and deliver the Customer's requirements.
- Be an initial point of contact for all daily operational fire safety, health and safety and security related matters across the site.
- To be the immediate response to first aid emergencies within the site.
- Respond to and safety perform lift rescue as requested.
- To effectively deliver health and safety toolbox talks with team members as directed by the Site Lead.
- Carry out incident assessments and dynamic risk assessments.
- To administer the museum Hot Work Permit and Isolation Permit system.
- Provide a response to a hazardous materials spill onsite
- To be fully conversant with all aspects of the computer operated fire alarm system.
- Ensure that a weekly fire alarm test is carried out.
- Make Daily Occurrence Book (DOB) enquiries and submit reports on incidents as instructed by the Contract Security Manager (East), the Site Lead or the Customer's representative.
- Be aware of policy and procedures owned and changed from time to time by the Customer.
- To positively participate in the Staff Welfare & Development Programme
- **What are we looking for?**
We are looking for people who are passionate about helping others and keeping those around you both safe and secure.
- An ability and desire to acquire an excellent working knowledge of the building.
- Able to demonstrate excellent customer service skills.
- An ability to think and act quickly in emergencies or under pressure.
- Proven reliability including an ability to deliver high standards of both punctuality and attendance
- Excellent written and verbal communication and interpersonal skills, being able to adapt style to meet the needs of the situation.
- Self-motivated and able to maintain a high standard of personal presentation
- A willingness to work cooperatively and constructively with both peer groups and the leadership provided by WJ and the Customer.
- An ability to deliver succinct and clear verbal reports.
- A flexibility to work shifts including weekends
- SIA DS