Technical Product Manager

6 days ago

Reading, United Kingdom MiGrowth Full time

**Technical Product Manager Audio Visual Interactive Display Vendor**
**Must have 1st line support experience**
- **AV equipment setup/strike/troubleshooting/operation/maintenance including projector, large format display, digital signage and interactive display or any other AV products.**_

Basic salary £45,000 - £50,000 20% comms plus car allowance plus many core benefits
Location: Remote UK
Migrowth are proud to be back working with this Global Technology Vendor of Interactive Display & Projection.
We together are looking for an experienced Technical Product Manager
The Technical Product Manager will be responsible for providing 1st line technical support for all my clients AV product lines for UK.
The successful individual will be required to find solution from basic to complex problems, and liaise with BU, Support and European Business Line Managers to implement standard procedure to provide high quality support for our clients and sales colleagues.The ability to build productive relationship with colleagues at remote site is crucial for this position.
This position requires good technical know-how from IT or AV scope.
**What you will be doing**:
AV equipment setup/strike/troubleshooting/operation/maintenance including projector, large format display, digital signage and interactive display or any other AV products.
Trouble shooting and find technical resolution, escalating to support and/or BU where necessary.
Support Regional Sales Team to oversee all commercial facets of Audio Visual projects. Act as the client's primary technical contact within UK and ensure that all product related contractual commitments are met.
Follow roadmap development
Conduct product training and demonstration activities for distribution, resellers and end-User as required and also train sales-team, on product updates.
Work with Support and Service team to review quality and performance of our products
Main contact for technical questions for customers, our sales and our service
Test products and create/check technical data sheets
Check RFQ's regarding product related topics
Product responsibility from BOL to EOL
**Who we are looking for**

At least 5 years' experience in a similar position of IT or AV sector
Excellent communication and customer service skills
Experience in installing AV or IT equipment
Positive, 'can do' attitude with a friendly and personable demeanour.
You are required to hold a full drivers license
Home office with space to work on IFP's
For more information please contact Louise Wright
Migrowth specialises in recruiting Sales, Marketing, Executive professionals in the Technology & Audio Visual Industry

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