Parts Advisor/driver

2 weeks ago

Grangemouth, United Kingdom Arnold Clark Full time

**Salary**: Competitive plus benefits
**Type of work**: Permanent
**Location**: Grangemouth
About the role
We’re recruiting for a Parts Advisor/Driver to join the team at our Mercedes branch in Grangemouth.
**We offer**:
33 days’ holiday allowance with room to grow
Generous retail discounts
Private healthcare
Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
Pension scheme
Maternity and paternity packages
Opportunities for training and progression
Hours
**Full time**: Monday - Friday 7.30am - 4.30pm, plus two Saturdays a month
About the role
In this role, it will be your responsibility to maintain an accurate supply of parts and advice to our on-site workshop, sales and retail customers. You will also deliver parts in a timely and accurate manner to our external trade customers.
We’re looking for someone who is passionate about providing excellent customer service, and with the ability to communicate effectively to all internal and external Parts customers.
Day-to-day duties
Receiving and organising customer orders and supplied parts within the Parts department
Delivering parts to external customers accurately and in a timely manner while building relationships through effective communication with regular customers
Participating in stock checks and following all company-related process within the Parts department
Providing effective, accurate advice on parts supply to all customers
Providing customers with detailed information about received or delivered parts, either electronically or verbally
Prepare parts for reverse logistics
Communicate discrepancies on stock or parts orders to colleagues, customers, suppliers and management
Essential skills and experience
Basic knowledge of Parts department operations
Basic IT literacy
Full, clean driving licence
Effective listening and communication skills, combined with a desire for accuracy and a strong desire for attention to detail
High regard for customer service at all levels
Not essential but nice to have
Basic knowledge of health and safety at work
Basic knowledge of Central Scotland Road network
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
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**Benefits**:
Every Arnold Clark employee is entitled to a wide range of benefits, including:
Discount on new and used vehicles
Contributory pension scheme
Private medical insurance
Life assurance

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