Marketplace Compliance Specialist

About the role
**About Marketplace**:
Marketplace is a brand-new online venture for Tesco, designed to give our customers the opportunity to use our website to shop for a wide range of third-party products in addition to the groceries they already know and love. Our initial focus will be on pet food, health and beauty products and alcohol, and as with other online marketplaces, sellers will fulfil orders directly. Join us on this exciting new journey, and you’ll be a key member of a hardworking, collaborative team that’s delivering on our promise to serve our customers, communities and the planet a little better every day.

We are looking for a Compliance Specialist to join our Seller Growth and Compliance team.
You will be responsible for monitoring, managing and improving the performance of third-party sellers, ensuring that they deliver high-quality products and services to our customers, and complying with our policies and standards.

You will be responsible for
- Manage seller performance across order quality and customer management KPIs, such as order cancellation rate, customer satisfaction score, and return rate
- Seller performance management and improvement, providing feedback and guidance to sellers on how to enhance their performance and compliance
- Collect and monitor complaint and reviews data, identifying and resolving any issues or trends that affect customer experience or trust
- Liaise with PRC to manage emergency product withdrawals and product related escalations, ensuring that any unsafe or defective products are removed from the platform
- Liaise with After sales and fulfilment on delivery performance, ensuring that sellers meet the delivery expectations and standards of our platform and customers
- Monitor industry recalls and withdrawals and remove similar products, targeting high-risk products such as electrical, food, or health-related items
- Develop and implement compliance strategies and procedures, ensuring that sellers comply with our policies and standards, such as product safety, sustainability, and ethical sourcing
- Monitor and report on compliance performance and issues, providing regular and accurate reports and insights to senior management and stakeholders
- Provide training and support to sellers and internal teams on compliance matters, ensuring that they are aware and updated on relevant laws and regulations
- Conduct research and stay updated on relevant laws and regulations, ensuring that our platform and sellers are compliant with the latest requirements and best practices

You will need
- Strong knowledge of relevant laws and regulations related to supplier and retail quality, safety, and legality.
- Relevant knowledge/experience of delivering safe, legal and responsibly sourced, great quality products to our customers.
- Experience in technical compliance, quality assurance, or risk management
- Knowledge of e-commerce, marketplace, or retail industry
- Extensive knowledge of legislation and technical standards
- Understanding of retail and customer needs

About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

What’s in it for you
We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

- Colleague bonus scheme
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Buy holiday salary sacrifice scheme (for salaried roles)
- Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
- Life Assurance - 5 x contractual pay
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
- The right to request flexible working from your first day with us
- Free 24/