Administrator, Warrington

2 weeks ago


Warrington, United Kingdom Yes Agency Full time

**Fixed Term Contract - Administration Associate - initialy 9 months then perm**

Working as part of a team providing customer service and administrative support on a specific contract for a key client of an Insurance Brokerage

The Team is critical to this contract to onboard high volume Appointed Representatives for our client.

Our customer service Administrators will play a crucial part in this by processing and undertaking administration duties in a timely and accurate manner which supports the overall delivery of the contract.

You’ll be:

- Conducting Inbound and outbound customer contact strategy
- Managing and reviewing records against set criteria
- Processing changes to database records and administering requests accurately,
- Ensuring contact management systems are kept up to date.
- Meeting agreed productivity requirements along with processing data accurately so the quality is right first time.
- Ensuring deadlines are met, customer expectations are exceeded and procedures are adhered to for every process, with accurate record keeping maintained throughout.
- Taking full ownership of queries and following them through to a successful outcome.
- Working 35 hours per week
- Our administrators work 9am - 5pm Monday to Friday.
- Please note this role will be predominantly office based but there may be a requirement to work from home in line with Government guidelines
- To be successful in this role you'll need:

- Previous administration experience
- Microsoft Office skills
- Excellent attention to detail
- Strong levels of accuracy
- Excellent verbal and written communication skills



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