Customer Data Administrator

**Customer Data Administrator**
- **Salary between £23,000.00 - £30,000.00 DOE**:

- **Bonus up to 10% of annual salary**:

- **Flexible working (Hybrid office/ home working)**:

- **Benefits: Healthcare/ life assurance plan/ Perkbox/ gym discounts/ retail discounts/ free on-site parking**:

- **Long term incentive scheme**:

- **31 days holiday (incl: public holidays) - rising to 33 with service**

**Who are we?**

We’re a market leader in acquiring and managing vulnerable customers, helping them to find an affordable solution and sustainable pathway to clearing their outstanding debts. Having built a solid reputation for being the specialist in our sector, we’ve won some pretty impressive GOLD standard awards over the last several years from Investors in People and Investor in Customers.

**What will you be doing?**

You’ll be responsible for importing, exporting, updating and maintaining accurate customer data within Lantern’s CRM and database. You will be responsible for all customer data, processing of customer communications and the outsourcing of accurate data to third parties. You’ll be reporting to the Customer Data Manager, and be responsible for:

- Ensuring that all data is clean, accurate, concise and meets the requestor’s requirements / specification.
- Loading and on boarding of purchased portfolios onto Lantern’s CRM platform.
- Ensuring all system configuration is complete and fit for purpose.
- Sustaining the security and integrity of our customer data.
- Building / maintaining and altering any system configuration and customer templates in line with business requirement.
- Maintaining working relationships with all third-party suppliers.
- Achieving and maintaining SME status for Lantern’s CRM platform.
- Importing and exporting of data to / from Lantern’s CRM platform.
- Supporting CRM users with ad hoc requests and advising on best practice and effective ways of working.
- Taking ownership of tasks through to completion.
- Understanding operational challenges and working collectively to help overcome them.

**What you’ll need**
- Working experience of data import and export.
- Intermediate / advanced Excel skills.
- Experience of using SQL Server Management Studio (with ability to write bespoke SQL code would be an advantage).
- MS Office experience, including MS Teams.
- Strong organisational skills.
- Self-motivated and a strong ability to work collaboratively with different teams across the business.
- Excellent levels of attention to detail to ensure your work is accurate and of high quality.
- Demonstrating resilience and agility in your approach to work - we're fast paced and sometimes we’ll need to juggle or prioritise.
- Being creative - we love hearing new ideas from our colleagues about how we can do things better.

Our values are rooted in honesty, empathy, and transparency - for our colleagues our customers and our clients. That’s why equality, diversity and inclusion are so important to us; because when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Wellness programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Ability to commute/relocate:

- Pudsey: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (preferred)