Current jobs related to Homelessness Money Advisor - Portsmouth - Portsmouth City Council
-
Money Advice Manager
1 day ago
Portsmouth PO EZ, United Kingdom Portsmouth City Council Full time37 hours per weekThis is a fantastic opportunity to join Portsmouth Homes (the Social Housing Landlord Service for Portsmouth City Council) as a Money Advice Manager The Social Housing Sector has seen considerable change in the last 2 years with the addition of new and revised regulations including a new set of consumer standards. Portsmouth Homes is...
-
Service Advisor
4 days ago
Portsmouth, United Kingdom Auto Skills UK Full timeSERVICE ADVISOR Basic Salary -£23,000 OTE - £30,000 Working Hours - Monday - Friday 8am till 6pm & 1 in 3 Saturdays 8am till 12.30pm Location - Portsmouth Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take...
-
Sales Advisor
4 days ago
Portsmouth, United Kingdom Currency Exchange Corporation Ltd Full timeAs one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money. We have an exciting opportunity...
-
Giving Advisor
2 weeks ago
Portsmouth, United Kingdom The Church of England Full timeGenerous Giving Officer Do you have a passion for helping churches thrive? As a Generous Giving Officer in the Church of England, you’ll play a vital role in supporting parishes to build healthy, sustainable patterns of giving. Responsibilities You’ll work hands‑on with churches to: Review current giving levels and understand financial data. Spot...
-
Giving Advisor
2 weeks ago
Portsmouth, United Kingdom Church of England Full timeGenerous Giving Officer Do you have a passion for helping churches thrive? As a Generous Giving Officer in the Church of England, you’ll play a vital role in supporting parishes to build healthy, sustainable patterns of giving. What does this look like? You’ll work hands‑on with churches to: Review current giving levels and understand financial data....
-
Housing Triage
1 week ago
Portsmouth, United Kingdom Portsmouth City Council Full timeA local government authority in Portsmouth is looking for a dedicated individual to join their Housing Needs Advice & Support team. The role involves assisting vulnerable customers with housing issues and preventing homelessness. Key responsibilities include conducting initial assessments, providing advice on housing matters, and maintaining accurate...
-
Customer Success Advisor
24 hours ago
Portsmouth, United Kingdom VIVID Full timeWe’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports and develops the best people! We have an exciting opening for a Customer Success Advisor based in Portsmouth working full time, 37 hours a week on perm basis. Want to know what we can offer you as well as a competitive salary? - 26 days holiday (plus bank holidays), with the...
-
Customer Services Advisor
1 week ago
Portsmouth, United Kingdom HM Revenue and Customs Full time**Details**: **Reference number**: - 402964 **Salary**: - £26,770 - A Civil Service Pension with an employer contribution of 28.97% GBP **Job grade**: - Administrative Officer **Contract type**: - Permanent **Business area**: - HMRC - Customer Service - Other - Across all Customer Services Business areas **Type of role**: - Operational...
-
Customer Services Advisor
1 week ago
Portsmouth, United Kingdom HM Revenue and Customs Full time**Details**: **Reference number**: - 432684 **Salary**: - £28,016 - £28,016 - A Civil Service Pension with an employer contribution of 28.97% GBP **Job grade**: - Administrative Officer **Contract type**: - Permanent **Business area**: - HMRC - Customer Service - Other **Type of role**: - Operational Delivery **Working pattern**: - Flexible...
-
Service advisor
3 days ago
Portsmouth, Portsmouth, United Kingdom Group 1 Automotive Full timeService Advisor - Porsche PortsmouthGood, honest, rewarding work. It's how we're built.In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing...
Homelessness Money Advisor
3 weeks ago
**Fixed Term Contract/Secondment until 31.03.24**
Portsmouth City Council’s Housing Needs, Advice & Support Service works directly with customers to help deal with housing issues and prevent homelessness in the city. We are a busy front-line service dealing directly with customers, many of whom are vulnerable and/or facing homelessness. The service assesses and advises customers on the Housing Needs, Advice & Support available to them, provide support services to vulnerable people and rough sleepers, provide temporary accommodation and link with providers to help people move into more permanent accommodation.
You will be entitled to 26 days holiday per year (plus bank holidays). The Council also offers a generous Pension Scheme and other staff benefits including free eye tests, discounts at local venues and childcare vouchers We value our employees and want them to reach their full potential. Although there is an induction period, you will be expected to learn on the job with the full support of the management team and your peers. Additional training is available if appropriate and as necessary.
**What is the job?**
This is not a traditional Money Advisor role. Working as part of the Housing Needs, Advice and Support team there are two parts to the role. Firstly, you will work with our residents that have arrived in the UK as part of The Afghanistan and Ukrainian projects and current private sector tenants and landlords. The role will also be assisting with the Rough Sleeping pathway and assisting families into the private sector. By maximising income, reducing debt, and agreeing payment plans you will look to support residents to secure housing, seek to sustain tenancies and prevent eviction. The second part of the role is sharing your expertise in welfare benefits, debts and budgeting in order to develop the skills of others to deliver appropriate advice. Please see the full job profile attached.
**Who is the Person?**
You need to:
- Demonstrate a good working knowledge of welfare benefits preferably with experience of supporting and advocating for customers.
- Be approachable, supportive and non-judgemental, and able to foster positive working relationships with customers, colleagues and other professionals.
- Be able to listen well and use effective questioning skills to drill down into the root causes of customers' problems.
- Be competent at understanding complex information and relaying to customers in clear and simple terms to ensure the best outcome for the customer.
- Have strong written and verbal communication skills to enable effective negotiation with creditors or other professionals where appropriate.
- Have experience of developing others in performing effectively in their role, with the confidence to reflect with them on the quality of their interactions.
- Be self-motivated with the ability to work without support and with a willingness to keep your knowledge up to date through your own research.
- Understand the wider social issues that affect our tenants and customers. To have an awareness of the current schemes of people coming to the UK from Ukraine and Afghanistan.
- Be competent with using Microsoft software including Excel, Word and Outlook and be able to use IT systems to keep clear, accurate, concise and methodical records.
- Be flexible as you may be required to work from any of the 7 area housing offices to cover periods of sickness and annual leave. You may be required to carry out visits outside of normal working hours.
- Ideally have a current driving licence and daily use of a vehicle; however, this is not essential to the role.
