Collections Officer

3 days ago


London, United Kingdom job switch ltd Full time

The post holder will work as part of a specialist team with responsibility for collecting
service charges.

They will be required to manage a large portfolio of service charge
accounts and to maintain contact with account holders to ensure that payments are
kept up to date, issuing letters and statements where necessary.

They will be
responsible for authorising payment plans and checking that these are maintained.
Liaising with other teams as required, they will ensure that customers’ service charge
queries are resolved.

They will also be responsible for recommending legal action in instances of non-payment.

An good knowledge of leasehold issues, including but not limited to: service charges; repairs and maintenance responsibilities; current law and legislation

Broad knowledge and awareness of current issues and developments affecting the management of council housing

Experience in leasehold management and practice, or of arrears management

Experience in working as part of a customer-facing team, answering queries through a variety of channels within a customer focused organisation

Experience of monitoring customer feedback

Experience of working to performance targets and deadlines and of managing workload to meet targets

Experience of liaising with resident, homeowner or comparable stakeholder groups

Experience of working with property management and accounting IT systems

Relevant degree or professional qualification or equivalent experience

RQ1374848

**Job Type**: Temp to perm

Pay: £150.00-£155.00 per hour

Schedule:

- Day shift

**Experience**:

- Customer service: 3 years (required)
- admin: 3 years (required)
- Collections Officer: 3 years (required)

Work Location: In person

Reference ID: RQ1374848


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