Collections Officer
3 days ago
The post holder will work as part of a specialist team with responsibility for collecting
service charges.
They will be required to manage a large portfolio of service charge
accounts and to maintain contact with account holders to ensure that payments are
kept up to date, issuing letters and statements where necessary.
They will be
responsible for authorising payment plans and checking that these are maintained.
Liaising with other teams as required, they will ensure that customers’ service charge
queries are resolved.
They will also be responsible for recommending legal action in instances of non-payment.
An good knowledge of leasehold issues, including but not limited to: service charges; repairs and maintenance responsibilities; current law and legislation
Broad knowledge and awareness of current issues and developments affecting the management of council housing
Experience in leasehold management and practice, or of arrears management
Experience in working as part of a customer-facing team, answering queries through a variety of channels within a customer focused organisation
Experience of monitoring customer feedback
Experience of working to performance targets and deadlines and of managing workload to meet targets
Experience of liaising with resident, homeowner or comparable stakeholder groups
Experience of working with property management and accounting IT systems
Relevant degree or professional qualification or equivalent experience
RQ1374848
**Job Type**: Temp to perm
Pay: £150.00-£155.00 per hour
Schedule:
- Day shift
**Experience**:
- Customer service: 3 years (required)
- admin: 3 years (required)
- Collections Officer: 3 years (required)
Work Location: In person
Reference ID: RQ1374848
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