Urgent Care Coordinator

We have an exciting opportunity for motivated and highly organised Urgent Care Coordinator to join our team in Staffordshire House on a full or part time permanent basis.

**Shifts times**:
Overnights 23:59-08:00

Weekends 08:00-16:00 / 16:00-00:00

**Your day to day**

As an Urgent Care Coordinator your role will be pivotal in the management of patients across our urgent care services. The role will involve working with operational and clinical colleagues, ensuring patients receive the care in the most appropriate setting be it virtually, in one of our treatment centres, or within the patient’s own residence. Reporting to the team leader you will support the coordination of activities during the services operational period, ensuring both local and national quality requirements.

As an Urgent Care Coordinator you will:

- Logistically manage the allocation of home visits to our team of drivers and clinicians
- Despatch calls according to the call time and priority and using the relevant in-house systems
- Alongside clinical leads to review and where necessary reassign calls in order to ensure that queries are dealt with efficiently and that breaks are agreed
- Monitor our patient management systems to allocate calls promptly according to call time and priority to our treatment centres
- Schedule appointments for patients according to area within the designated time frame ensuring patient choice is accommodated
- Liaise with patients and keep them updated regarding the process of being contacted by a Clinician or GP
- Arrange when required patient transport within protocol ensuring that all relevant paperwork is completed and forwarded appropriately
- Monitor activity across all IUC Treatment Centre’s to ensure they are coping with their allocated work load within the designated times and escalated where necessary

This role will involve working Overnights and Weekends on a rota basis.

**Qualifications, Experience & Training**
- NVQ level 2, or equivalent or significant, relevant work experience
- Experience of supporting and resolving staff queries
- Excellent communication, listening and interpersonal skills
- Effective problem solving skills
- Computer literate

**Competitive benefits package will be offered**.

**Job Types**: Full-time, Part-time

Pay: £12.75-£14.03 per hour

Work Location: In person