Customer Resolution Advisor
1 week ago
Here at Evri, our busiest time of year is just around the corner, we call it Peak Processing millions of parcels a day through our depot and hub network, it’s no surprise that we need extra helping hands across the country to help us meet our demand
We are looking for a number of **Customer Resolution Advisors** to join us at our depot in **Tyneside, **to support us during our busy and exciting time over our Peak period**.** You’ll work across varying shift patterns including weekend working, carried out on a rota basis & working hours will be between 8am-6pm.
Monday 19th September
Monday 26th September
Monday 3rd October
Monday 10th October
Monday 17th October
Monday 24th October
Monday 31st October
Monday 7th November
You will receive excellent on the job training & your salary will be **£21,861.84 Company Benefits**
Key responsibilities will include:
- Prioritise and clear the UP queue having contacted clients and customers to establish correct addresses / label / packaging issues
- Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution to the end customer
- Conduct thorough depot searches to locate missing parcels ensuring CRM enquiries are fully resolved within SLA and customers/clients updated accordingly
- Investigate queries, identifying the location of parcels, contacting our couriers for updates and where necessary feeding back to client or customer
What we need from you:
We are looking for people with exceptional customer service skills preferably from a call centre environment.
You will be the point of contact for our customers ensuring their query is resolved quickly and professionally so you must be able to work in a fast-paced environment & have excellent communication skills. Most importantly you will be courteous, friendly and helpful, taking ownership of all enquiries, striving to find first time resolution for all customer queries.
Other key skills:
- Must be competent with Microsoft Office
- Ability to prioritise workload & multitask
- Experience of end to end enquiry case management
- A clear & confident communicator
-
Customer Resolution Advisor
19 hours ago
Tyneside, United Kingdom Evri Full timeAt Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that. We’re here for the first step, the next...
-
Customer Service Advisor
3 days ago
South Tyneside, United Kingdom Legal Aid Agency Full time**Details**: **Reference number**: - 261017**Salary**: - £21,775**Job grade**: - Administrative Officer- AO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Part-time**Number of jobs available**: - 7Contents Location About the job **Benefits**: Things you need to...
-
Customer Service Advisor
7 days ago
North Tyneside, United Kingdom TMEE Full timeWe have an excellent opportunity to join our growing customer service contact centre as a Customer Service Advisor based in the North Tyneside area. The role is perfect for those with no previous contact centre or customer service experience as you will receive 4 weeks of fully paid training when you start the role. In the role, you will deal with incoming...
-
Customer Advisor
5 days ago
Tyneside, United Kingdom Newcastle Building Society Full time**Salary**: £19,179 - £22,067 pro-rata **Location**: Gosforth Branch **Job Reference Number** 129/22 **About the Role** Every day is different in the life of a Customer Adviser, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of...
-
Customer Advisor
2 weeks ago
Tyneside, United Kingdom Newcastle Building Society Full time**Salary**: £19,179 - £22,067 **Location**: North Shields **Job Reference Number** 061/22 **About the Role** Every day is different in the life of a Customer Adviser, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings...
-
Customer Services Advisor
7 days ago
South Tyneside, United Kingdom South Tyneside Council Full time**Job Summary**: Contract Type: Fixed Term Working Pattern: Part time Advert Start Date: 04/12/2024 Advert End Date: 13/12/2024 12:00 **Salary**: £27,711 pa pro rata Hours per week: 25 Job Category: Admin / Secretarial / Customer Services Vacancy ID: 273672 Employment Location: Customer Service Centres - Town Hall, South Shields/Town Hall,...
-
Microsoft - Product Advisor
1 week ago
North Tyneside, United Kingdom Avidity Full time £10,800 - £15,600 per yearOverviewMicrosoft Product Advisor Location: North ShieldsSalary: £10,800 per annum (pro rata)Job Type: Weekends (Saturdays and Sundays) 16 hours per weekContract type : FTC until the end of December 2025About Us:Join us on a mission to empower individuals with cutting-edge technology As Microsoft Product Advisors, we proudly represent top brands in tech,...
-
Customer Service
17 hours ago
North Tyneside, United Kingdom EE Full time**Where**: North Tyneside (Cobalt Business Park) **Full time**: Permanent **Salary**: £20,511 Basic salary plus on target bonuses **Hourly rate**: £10.52 **Start date**: 8th August, 15th August and 19th September **Shifts**: 3 different shift patterns - to be discussed. (Fixed late shifts, 12 hour shifts - some weekend/bank holiday work...
-
Sales Advisor
5 days ago
North Tyneside, United Kingdom H&M Group Full timeJob Description This is a temporary Part-time position offering 8 hours per week. The position is based in the H&M Silverlink retail park, Newcastle.As a Sales Advisor, you are responsible for always putting our customers first while creating an exceptional shopping experience in-store. Together with a great team, you contribute to the sales and profit in...
-
Customer Service Advisor
17 hours ago
North Tyneside, United Kingdom NRG Full time**Job Details**: - **Posted**: about 2 months ago - **Location**: North Tyneside, Tyne and Wear - **Salary**: £21,373 - **Discipline**: Contact Centre - **Client**: Fleet My New Car - **Job Ref**: PROF_170026 **About the role**: Are you looking for a new and exciting Contact Centre opportunity with flexible working and weekends free? We’re looking for...