Administrative Officer

1 day ago

StokeonTrent, United Kingdom Emmaus North Staffs Full time

**Job Overview**

**Duties**
- To assist the CEO and the Retail Manager with the day-to-day operation and administration of the charity
- To assist with the ‘referral’ requests from local partners to supply customers with reuse and new goods
- To assist with the maintenance of policy, safety, procedure and quality files
- To be an active and proactive contributor to the team
- To assist with coordination and recording of internal and trustees’ meetings

**General Administration**
- Dealing with telephone enquiries and providing assistance in response to general enquiries
- Dealing with staff, volunteer, customer, contractor, and supplier queries and requests
- Procurement of stationery and other supplies
- Preparation of papers for meetings eg board meetings, sub-committees etc including the preparation of agendas and minutes
- General office management including; reviewing, creating and maintaining all administrative systems
- Producing and distributing reports as necessary
- Administrative support to CEO and Retail Manager as needed

**Operations Management**
- Assist with the monitoring and recording of health & safety, fire and other regular community checks
- Assist with the management and development of annual contracts including; management of external contractors, servicing partners and training partners
- Assist with the monitoring of charity policies & procedures
- Assist and support in the development/review of new systems and processes to enable financial self-sufficiency
- Finance support to the team
- Issue petty cash requests and process relevant receipts and vouchers
- Ensure transactions on properly recorded on Xero
- Record till receipts and sales records
- Assist with the preparation of reports
- Volunteers, including business & student placements, and work experience students
- Assisting with the administration of the co-ordination of volunteers, including preparing volunteer paperwork, volunteer agreements, role descriptions, references etc
- Support with the management of volunteers

**Public Relations**
- Receiving and welcoming visitors to the charity
- Assisting in the production of publicity and promotional material
- Assisting in the administration of fundraising or social events

**Other Duties**
- Attending and contributing to team meetings as and when required
- Perform any other reasonable tasks or duties

**Direct Reports**
- There are no direct reports for this post

**Experience**
- Proven experience in an administrative role or similar position is preferred.
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is essential.
- Excellent written and verbal communication skills are required.
- Ability to prioritise tasks effectively while managing multiple responsibilities.
- Strong attention to detail with a commitment to producing high-quality work.
- Experience with office management software is advantageous but not mandatory.
- A proactive attitude towards problem-solving and continuous improvement is desirable.

**Job Types**: Part-time, Permanent

Pay: £12.00 per hour

Expected hours: No more than 25 per week

**Benefits**:

- Casual dress
- Free parking
- On-site parking
- Store discount

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Application question(s):

- We are seeking up to 25hrs/week over the week. Please outline what hours you could do each working day up to that max.
- Please tell us why you want to work for Emmaus North Staffs?

Work Location: In person

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