Business Admin Apprentice

**Vacancy Overview**:
We have an exciting opportunity for you to gain a National Qualification whilst working and shadowing the Senior Housing Officer of an independent Residential Management Organisation.

**Working Week**:
30hrs Monday - Friday varied from 9am - 5pm

**Weekly Wage**:
£15600

**Detailed Job Description**:
Remit are recruiting on behalf of Angell Town RMO Ltd, for an Admin Assistant/customer services support to enable efficient, accurate information amongst housing staff and Board members. This position is responsible for and accountable for the timely resolutionof customer concerns. The post holder will be the frontline representative of the organisation and therefore needs to ensure excellent customer satisfaction, by giving accurate and courteous advice adhering to the Resident Management Board’s and the Council’spolicy and procedures. To provide support to the Senior Housing Officer with housing matters.
You will be given the opportunity to shadow the main sections within the organisation: Customer Services, Repairs and Maintenance, Housing Management and Finance.
Primarily this will include shadowing the Customer Services Officer as follows:

- Issuing resident parking permits
- Diarising Hall Bookings
- To accept and receipt payments on behalf of the organisation.
- General upkeep of reception area
- Data entry and any other duties as required maintaining efficient running of the office.
- To ensure the highest standards of customer care is maintained
- To contribute to the continuous improvement and development of Customer Services
- To communicate with customers in accordance with set standards and customer care initiatives, whilst professionally representing the Angell Town Resident Management Organisation when dealing with customer enquiries.
- To respond to general enquiries from customers in respect of services within the organisation, assessing the nature of the enquiry and escalating complex enquiries to the relevant person.
- To sympathetically respond to enquiries from customers, ensuring the provision of a comprehensive, high quality customer focused service, to meet the expectations of all customers.
- To communicate and market Angell Town RMO with the aim of achieving positive change to the way services are perceived by service users and the community, by external organisations and the Council.
- To raise job orders for repairs and liaise with the Maintenance Manager on repair queries.
- To assist the Senior Housing Officer with maximising rental income and service charges.
Support the Key responsibilities of the Customer Services Role.

**Skills Required**:
Must be: customer friendly, polite, courteous, empathetic, good command of English language verbally and in written form, computer literate, and enthusiastic.

**Personal Qualities**:
Punctuality is key as is possessing the right attitude in the working environment, particularly when dealing with customers and fellow colleagues.