Student Accommodation Assistant

5 days ago

London, United Kingdom CCUK Education Ltd Full time

**About the company**

**About the Role**

As a **Student Accommodation Assistant**, you will be the first point of contact for our customers, primarily communicating through online platforms and phone. You will be part of a friendly and supportive customer service team, ensuring a smooth and positive experience for our residents.

**Key Responsibilities**
- Responding to customer inquiries promptly and accurately via online platforms and phone.
- Maintaining a patient, professional, and positive attitude when assisting customers.
- Handling day-to-day customer requests and resolving issues efficiently.
- Managing customer relations and ensuring high levels of satisfaction.
- Supporting the team in maintaining accurate, timely, and well-organized records.
- Providing clear information and suggestions to address customer concerns.
- Collaborating with the Tenancy, Lettings, and Property Management teams to ensure seamless service delivery.
- Assisting with administrative tasks and process improvements to enhance customer service operations.

**About You**
- Fluent in both **English and Mandarin** (written and verbal).
- Previous experience in **administration, business development, or customer service**is preferred.
- Knowledge of the **UK property market** and tenancy regulations is an advantage.
- Strong track record in **building and maintaining client relationships**.
- Experience working with **international students** and an understanding of their needs is beneficial.
- Strong **organizational, problem-solving, and analytical skills**.
- Self-motivated, proactive, and able to work both independently and as part of a team.
- **Excellent attention to detail** and ability to multitask effectively.

**Desirable Skills (Optional but Beneficial)**
- Familiarity with **student accommodation services** or property management.
- Ability to handle **conflict resolution** and challenging situations professionally.

**Schedule**:
Monday-Friday; 9:30-18:00; 8 hours shift

**Benefits**:

- Full-time paid holidays: 20 working days/year, excluding bank holidays
- Performance bonus
- Yearly bonus
- Company events
- Company pension

**Qualifications**
- Education: Bachelor's degree (preferred)
- Language: English and Chinese (required)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience (preferred)

**Additional Information**
- Location: Cannon Wharf, London, SE8 5EN
- Ability to Commute/Relocate: London: Relocate before starting work (required)

Join CCUK Education Ltd. to play a vital role in shaping the future of international education and making a difference in the lives of students.

Pay: £25,000.00-£28,000.00 per year

**Language**:

- Mandarin (required)

Work Location: In person

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