Reception Supervisor

**Reception Supervisor (Nights)**-**£16 per hour**

**What's in it for you?**
- Weekly Pay
- £20 Taxi Contribution for late shifts
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Team Room Rates; Any Bedroom, Any House, $100 a night
- Health Cash Plan (option to add children)
- Dental Plan (option to add children)
- Birthday Day Off
- Discount on Cowshed products and Soho Home (up to 50%)
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

**White City House**

Located in the former BBC headquarters in West London, White City House features 1960s-style interiors, a state-of-the-art gym and rooftop pool and bar. The club features a screening room, a Cecconi's Northern Italian restaurant, our Japanese restaurant Pen Yen with cabaret performances, plus daily music and event programming. In addition, we have 45 bedrooms housed within the original Grade-II listed Helios building.

**The Role**

We are seeking an experienced **Reception Supervisor**to join our team at **White City House (W12 7FR**)**. The Reception Supervisor is responsible for supporting and providing direction and leadership to the overnight Reception team. A successful Reception**Supervisor will be a proactive and resourceful team player who has knowledge of Front Desk duties as well as Host and Open Table knowledge.

**Responsibilities**
- Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service.
- Over see scheduled shift and insuring all tasks are delegated and completed.
- Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Respond to guests' requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
- Assist in the training, development, coaching, and mentoring for the department
- Communicate within department as well as other departments on crucial matters
- Assure the proper handling of VIPs. Protect their privacy and confidentiality.
- To ensure the company culture is visible in all aspects of the business.
- Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations
- Dealing with members requests, top quality customer service
- Provide night-hour reception services for members to contribute to an overall exceptional experience from check-in through check-out
- Ensure that the night checklist is complete
- Complete night audits and reports as required in a timely matter
- Able to work lone shifts
- Reconcile accounts, verify transactions, balance revenue, and run end-of-day reports and Night audit.
- General phone etiquette.
- Professional customer service etiquette at all times.

**Required Skills/Qualifications**:

- At least 1 year of Front Desk experience in a similar industry.
- Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
- Quick learner or have OpenTable, Salesforce, Google Sheets, Word and Canva a plus.
- Problem solving skills and bring conflict resolution to any anticipated or current matter
- Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
- Strong communication skills and ability to understand and follow written and verbal instructions
- Knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
- Flexible schedule and ability to work nights, weekends and holiday's (as needed)
- Team player who communicates well with all colleagues
- Punctual, reliable and trustworthy
- Sense of urgency
- Yes, yes, yes mentality
- Ability to multitask and work in a fast-paced environment
- Have a genuine passion for food and beverage

**Expected working hours for a Reception Supervisor**:

- This role follows a 4-days-on, 3-days-off schedule with varying shift patterns. Shifts typically run overnight, starting at 10:00 PM and ending at 8:00 AM.
- Average hours 40 hours per week