Support Worker

**Job Summary**

Role: Support Worker - Lambeth Outreach Team

**Salary**: £15,429 per annum (Full time equivalent of £30,859 per annum)

Hours: 18.75 per week

Location: Lambeth - London

Closing date: 26/08/2024

Interview date: 03/09/2024

Whatever your experience of street homelessness and its impact on people’s lives - personal or professional - when you join the Thames Reach team as Support Worker, we’ll make the best use of all your understanding, compassion and commitment.

About us

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role

We are looking for a Support Worker to join the Lambeth Outreach team

The post is funded through a partnership between the South Bank Bid, Lambeth council and Thames Reach. This role will be dedicated to the Waterloo and South Bank ward.

You will work alongside partner agencies specific to the Waterloo and Southbank Ward to ensure that clients are accessing appropriate support to access and sustain accommodation. This will include early outreach shifts with the South Bank security team, Lambeth Public Protection, British Transport Police, Mental Health and Substance Misuse Teams.

You will:

- Complete outreach shifts, providing a prompt response to alerts for people who are rough sleeping in the borough
- Work alongside more senior colleagues to identify the fastest and most appropriate route away from the streets for the people that we are working with
- Provide direct support to people who are found rough sleeping to enable them to move away from the streets and into accommodation
- Maintain and support relationships with partner agencies
- Accurately record all work completed within given timeframes

To succeed as the Support Worker you will have:

- A strong commitment to providing a high standard of service
- A good understanding of working with people with a history of rough sleeping or vulnerable adults and supporting them to access services
- Excellent organisation and time management skills in order to remain strongly outcome focused, with the ability to complete tasks promptly and efficiently
- Good communication skills and confidence in public speaking when representing Thames Reach externally
- A mature and thoughtful approach to equal opportunities and diversity in service provision

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

- Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata).
- Pension - we contribute 6.5% to your pension when you contribute 1.5%.
- Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
- Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL.
- Life assurance - four times your annual salary and critical illness cover.
- Other benefits including interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

**Job Profile**

JOB PROFILE DOCUMENT

**Location**

Lambeth - London