Core Service Coordinator

Post: Core Service Coordinator

**Salary**: £27,344-£28,164 FTE

Hours: 24 hours per week

Hours of working: Monday and Thursday, with flexibility of third day being Tuesday or Wednesday

Occasional evening and weekend work may be required

Responsible to: Senior Manager

Location: Office based - POW Nottingham

Job Purpose

To co-ordinate core services, ensuring appropriate staffing levels and cover as required through creating monthly rotas. To ensure that drop-in services are run in line with POW’s guidance and values, being inclusive and supportive with appropriate boundaries in place to role model healthy relationships to service users. To be responsible for co-ordinating volunteers supporting the core service delivery, taking a supervisory role to ensure they are satisfied and safe in their roles.

Key Responsibilities
- To oversee drop-in services, creating a safe and welcoming environment for service users and visitors, ensuring staff are carrying out appropriate work and health and safety is maintained in the building, including assessing risks to clients, the environment and staff, and ensuring the completion of end of day tasks as required
- Manage risks/incidents and respond appropriately, including acting as Deputy Safeguarding Lead for safeguarding issues
- Line management responsibilities for the Drop-In Support Worker
- To oversee the creation and marketing of a monthly/annual calendar of events and activities to take place during core services, including promotion on social media
- To coordinate external agencies that offer their services during core services - drop-in and outreach, e.g. Health Services, Drug Services, SARC, etc
- To create monthly rotas that reflect appropriate staffing levels across the core services
- To be responsible for acting on/feeding back client feedback relating to core service, including question of the month, client participation group and peer support group
- Recording and reporting in line with the strategic aims of POW and to inform service delivery
- Recruitment and line management of volunteers, especially those supporting the core service (drop in and outreach), ensuring they are satisfied and well informed in their roles including training and development opportunities
- To hold regular supervision with volunteers, identifying their strengths, ambitions, and ensuring they feel positive about the organisation
- Lead on University Placement at POW Nottingham
- Respond, organise and supervise shadowing requests/professional visits
- To work with the Senior Manager and Drop-In Support Worker on the continuous reviewing and developing the service
- Support with the delivery of POW’s professional training
- Provide cover for core services as required
- Deputise where required for Senior Manager, attending meetings and representing POW

General Responsibilities

In order to promote and provide the highest standards of service to all POW Nottingham clients the following is applicable as general terms and conditions of the job post:

- To proactively engage individuals from a hard-to-reach client group to access POW Nottingham’s services.
- To work flexibly as required to meet the needs of hard-to-reach service users, including on Outreach if required.
- Develop warm and trusting relationships with POW Nottingham service users to encourage them to express their needs, views and concerns.
- To work in line with policies and procedures relevant to POW Nottingham.
- Adhere to the POW Code of Conduct at all times.

This list is not exhaustive

Legal and Statutory Responsibilities

All staff must be prepared to comply with POW Nottingham’s Health and Safety policies and attend relevant statutory training as required.

POW Nottingham is committed to diversity and inclusion of staff and service users. All staff are required to demonstrate their commitment to these policies in their day-to-day work and to treat others with dignity and respect at all times.

**Job Type**: Part-time

Pay: £27,213.00-£28,164.00 per year

Expected hours: 24 per week

**Benefits**:

- Additional leave
- Casual dress
- Enhanced maternity leave
- Health & wellbeing programme
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 09/09/2024