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Customer Service

3 weeks ago

Barnsley, United Kingdom Fernco (UK) Limited Full time

**Job Purpose**:
To work as part of the Internal Sales team, delivering exceptional support to customers while proactively identifying opportunities to promote and sell our products, ensuring customer satisfaction and driving business growth. Provide comprehensive assistance and proactive solutions, fostering strong relationships and maximizing sales potential within the customer base.

**Responsible for**:
**Customer Service**:

- Customer account maintenance and coordination
- Management of Key accounts and providing consistency and clarity to these accounts, as required.
- Update and maintain customer information.
- Obtaining Proof of Deliveries
- Handling invoice queries and credit requests for all customers when requested by Sales Team Leader.
- Sending Data sheets and certificates to customers as and when requested.

**Pro-Active Sales**:

- Be proactive in identifying possibilities for new accounts, dependent upon the customer requirements, identifying Customer trends and previous Customer orders.
- Pro-active calling to existing and new customers for UK sales purposes as required. Highlighting any new potential projects to Sales Team Leader and ASM’s and engaging Contractors.

**UK and International Sales**:

- To provide support to the UK and International Sales Administrators.

**Other duties**:

- Price file maintenance
- Supporting the Purchasing team with any highlighted or expected increased sales volumes.
- Supporting the Sales Team Leader with required duties/tasks.
- Supporting Area Sales Managers and Sales Director with enquiries and customer information.
- To provide general administrative support and ad-hoc duties as and when required.

**Person Specification**

**Essential**
- Exceptional customer service skills
- Currently working in a similar role
- Team player with a positive attitude
- Excellent communication skills (written and verbal) across several communication channels
- Ability to work at a fast pace whilst maintaining high levels of accuracy
- Quality conscious with a ‘right-first-time’ mentality
- Maintaining a positive, empathetic and professional attitude toward customers and internal staff at all times
- Good IT and Excel skills

**Advantageous**
- ITOPS qualification
- Knowledge of export or previous export experience

**Other Information**
- **Hours** - 39 hours per week are: 08.30 to 17.00 Monday to Thursday, 08.30 to 16.00 - Friday, flexibility is essential to meet business needs.
- Full-time, office-based role
- Holidays - 25 days plus bank holidays plus a day off for your birthday
- Westfield, which includes a 24-hour helpline plus money back on dental, optical, and therapy treatments
- 4% employer pension contribution
- Free car parking

**About Us**:
Since its inception in 1989, Fernco, previously known as Flexseal, has been at the heart of the civils and drainage sectors, playing a vital part in shaping the way contractors repair and refurbish drainage and sewer pipelines across the globe. Part of a global group with almost 60 years of reputation for supplying high-quality products, Fernco offers a service to match and operates with a spirit of innovation across all areas of the company. Fernco is focused on adding value to all levels of the supply chain, from distributors, builders merchants and wholesale partners to the end-users of our products.

**Job Types**: Full-time, Permanent

Pay: Up to £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Reference ID: Cust.Serv-Apr-24