Customer Retention's Advisor

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
High School Diploma
**Travel Percentage**:
0%
The inside sales team here at Worldpay from FIS is unique in many ways, from supporting over 220,000 SME's all the way up to 12,000 corporate sized accounts from acquiring to retention we really do support the UK economy through our products and services acrossthe whole customer lifecycle. What we do really does matter to the UK economy and our customers alike from enabling business to trade across multiple platforms, grow into new markets internationally or through our ability to help keep business and consumerssafe in these times.
Our Gateshead based Customer Loyalty (Retention) Team is focused on delivering world class service whilst offering a range of card payment solutions and commercial offerings that will ultimately retain and grow our customers in this ever-changing world. Weare passionate about what we do - and you will be too
**What you will be doing**
As a Customer Loyalty Advisor you are responsible for handling calls from existing Worldpay Customers who are looking to discuss their current pricing, products, terminate all or part of their business. You will look to add value by promoting the products andservice that Worldpay from Fis can provide and use commercial negotiation in order to retain and enable customer and business growth.- Use creative negotiation, commercial and sales techniques to understand the customer's requirements, in order to retain the business.
- Recommend solutions and use propositions to assist with Customers business growth.
- Retain and create new Worldpay terminal contracts.
- Educate customers regarding the benefits of Worldpay, our products and services.
- Handle complaints successfully in accordance with established FCA guidelines.
- Achieve challenging sales targets

**What you bring**:

- Effective people skills and sensitivities when dealing with others
- Negotiation and communication skills, both written and verbal
- Good understanding of Worldpay from FIS products and services
- Solid analytical skill to determine customer needs coupled with strong decision-making and problem-solving skills to determine the right solution at the right time
- Positive, driven mentality that is resilient to change.

**Added bonus if you have**:

- Analytical skills to determine client business needs and requirements
- Ability to work both independently and in a team environment
- Requires excellent time management and organizational skills
- Ability to remain calm under various levels of pressure
- Communicate ideas both verbally and in written form in a clear, concise and professional manner appropriate to any audience

**What we offer you**:

- Competitive salary and excellent bonus potential
- A fantastic range of benefits including private medical cover, dental cover and travel insurance
- The chance to work on some of the most challenging, relevant issues in financial services & technology
- Varied and challenging work to help your development
- A work environment built on collaboration, flexibility and respect

**Privacy Statement**
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
**Sourcing Model**
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsiblefor any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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