Hire Controller

7 days ago

Leeds, United Kingdom Ainscough Crane Hire Full time

Hire Controller Leeds Depot Ainscough Crane Hire, the UK's leader in lifting solutions, is seeking a dedicated Hire Controller to join our team at the Leeds depot. With over 30 locations nationwide, we are committed to excellence in project delivery, safety, and customer satisfaction. Why Join Us: - Career Progression: Opportunity to progress within the business - Rewards and Benefits: Bi-Annual retention bonus, 24 days annual leave (increasing with service), holiday purchase option, life assurance, competitive pension scheme, online payroll and holiday management, access to Ainscough Advantage benefits platform, and regular staff forums. About Ainscough Crane Hire: At Ainscough, our "Always Making the Safe Choice" ethos drives everything we do. We excel in contract lifts, crane hire, and specialist projects, ensuring projects are delivered on time, within budget, and to the highest safety standards. Job Purpose/Objectives: As a Hire Controller, you will manage depot resources efficiently to support the Depot Manager in daily operations. Your role will focus on maximising revenue and profit by effectively hiring cranes and ancillaries, while delivering exceptional customer service. Key Responsibilities: - Understand customer requirements and provide optimal solutions. - Utilise in-depth product knowledge to convert hire enquiries into orders. - Maximise sales opportunities and maintain customer relationships. - Efficiently manage depot resources and fleet allocation. - Ensure compliance with company standards and regulatory requirements. - Handle customer enquiries promptly, controlling costs and maintaining accurate administrative records. Person Specification: Education/Knowledge/Experience: - Minimum GCSE Grade C (or equivalent) in Maths and English. - Hire industry experience preferred. - Proficiency in Microsoft Office (Word, Excel, PowerPoint). - Familiarity with CRM tools such as Salesforce (desirable) Skills/Abilities: - Strong customer service and telephone skills. - Negotiation and commercial acumen. - Excellent communication, organizational, and time management abilities. - Conflict resolution and influencing skills. - Problem-solving aptitude.

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