Customer Success Executive
5 days ago
**We Are Aspire Limited are looking for an Customer Success Executive to support the growth and success of the Gumtree, Motors.co.uk & eBay Motors Group.**
Through our brand, **eBay Motors Group (eMG)**, we help car dealers reach millions of in-market car buyers across Motors.co.uk, Gumtree Motors as well as our network of partner sites that includes eBay Motors. eBay Motors Group provides dealers of all sizes with a simple and cost-effective way to advertise their vehicles on multiple sites to ensure they maximise their visibility at every stage of the car buying journey.
**The role**:
A Customer Success Executive will be a **supportive partner for our customers at every stage of the buying process**. Focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer queries, and helping the sales team with upsells and renewals.
Adopting a customer first strategy, the customer success team own end to end management of customer queries and complaints and provide product performance and best practices to our car dealers.
**Your key responsibilities will include**:
- Developing customer relationships to promote growth and retention, delivering outstanding customer service.
- Send and follow up on insights, news
- letters etc. Including product updates, and facilitate training for existing customers.
- Champion and promote the brand and products in an effective manner
- Educate dealers on performance to reinforce value
- Work closely with customers to ensure customer satisfaction, utilisation of product and timely resolution on queries.
- Case management. Work with internal departments to fix technical queries. Keep the customer informed of progress and completion, always ensuring customer satisfaction.
- In depth knowledge of all internal administrative and operational systems and processes
- Well-informed of industry insights and competitors
- Support with ad hoc projects where necessary
- Support sales by identifying commercial opportunities and threats
- Be the voice of the customer, feedback internally customer sentiment
**What are we looking for?**
We’re looking for an empathetic, patient, customer focused, commercially minded individual with strong technical abilities who displays the following attributes
- Driven and highly motivated to ensure customer loyalty and satisfaction
- A passion for speaking to new people and building relationships
- A proactive approach
- Great communication skills - Excellent written and spoken communication
- A solution orientated approach to problems
- A highly organised approach to your work
- A customer first approach
**Benefits**:
Benefits are an essential part of your total compensation for the work you do every day. We offer a variety of comprehensive and competitive benefit programs to meet your needs.
That's why we're pleased to offer all employees full access to our comprehensive benefits package. This includes:
- 25 days holiday per year increasing with length of service.
- Access to Aspire’s health & wellbeing plan.
- Personalised learning and development.
- Potential opportunity growth within the business.
- Hybrid working, (2 days in office, 3 days at home)*
**Salary**: £29,000.00 per year
Additional pay:
- Bonus scheme
Schedule:
- 8 hour shift
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