Star Expert

**STAR Expert - Mercedes-Benz Stratford Upon Avon**
**£13,000 OTE £15,000 + Great Company Benefits**
**22.5 Hours on a rotational rota**

We are all about rewarding hard work at Inchcape; as a **STAR Expert for Mercedes-Benz** your manager and the team will support you to reach your potential, so there’s no limit to what you can achieve.

**At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more**
- Family Friendly - Enhanced family friendly policies, giving you more time to spend with your family.
- Annual leave - A minimum of 33 days annual leave (including bank holidays), rising with long service.
- Looking to develop? - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team.
- Your Wellbeing - We take employee wellbeing seriously at bravoauto, we offer a programme to support all our colleagues and families with whatever challenges they may face.
- Your Discount - From Apple to Asda and everything in between, we offer discounts that save you money every day.
- Your Finances - Effortlessly grow your savings with our Share Scheme, We will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more.
- Your Recognition - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above.
- Drive with us - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family.
- Your Health - From gym discounts to cash healthcare plans, find everything you need to look after your health.
- Cycle to Work - Get a bike and or cycling gear at a significantly reduced price.
- Community Volunteering day - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives.
- A company that cares - We believe Inchcape is for everyone and we’re dedicated to building a diverse, inclusive and authentic workplace.

**Job Introduction**

As a **STAR Expert**, you will be an ambassador for one of the world’s leading brands working for a global company. You will guide the customer through their journey as the first point of contact in the dealership, helping them to understand the benefits of the Mercedes-Benz brand.

You will offer non-pressurised advice and provide support with any technical questions. **Don’t worry if you don’t have previous automotive experience as this is not essential; full training will be provided. **You will receive excellent training from both Mercedes Benz and Inchcape, which will provide you with the product knowledge, industry understanding and everything you need to ensure you are an **’expert’** in all things Mercedes-Benz.

Above all, you will be proud to represent Inchcape Mercedes-Benz, and you will get great satisfaction from helping customers who share your passion for the brand.

**Role Responsibilities**
- Proactively approaching customers in the showroom to offer help and advice
- Proactively supporting customers through Online Showroom processes
- Providing customers with relevant information on all Mercedes-Benz products and services available through the retailer including aftersales
- Responsible for keeping up to date with the latest Mercedes Benz product information
- Planning and managing the test drive process with the sales executive and offering product insight during the test drive around the customer requirements
- Understanding where the customers are in their journey and assessing their needs and requirements, with a view to passing any relevant information onto the sales executive/manager, keeping the customer experience smooth at all times
- Making sure that the showroom is always presentable for customers at all times
- Working closely with After Sales colleagues to provide an excellent vehicle hand-over experience for our customers
- Responsible for customer connectivity to the Mercedes Benz digital platform
- Involvement in showroom and launch events

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**Skills & Experience Required**
- Ability to provide a first class customer service with energy and enthusiasm
- Previous experience in a customer environment would be preferable but not essential
- Excellent listening and communication skills
- Understanding of digital and social media
- A passion for helping customers and an eagerness to share that passion with others
- Ability to work autonomously, whilst still having a team-oriented way of working
- Always keen to help and support others

Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacture