C&b Staff

**Job Ref**:CG10797

**Branch**:Birmingham Conference Events Centre

**Location**:Birmingham Conference Events Centre, Birmingham

**Salary/Benefits**:Great Team + Great Benefits+ IHG staff discount +Cairn Staff discount

**Contract type**:Casual

**Hours**:Part Time

**Shift pattern**:7 days, 7.00-15.00.11.00-15.00, 17.00-23.00

**Hours per week**:0

**Posted date**:04/09/2024

**Closing date**:23/09/2024

**Working with us provides great benefits, including**:

- **Access your pay as you earn it** through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
- **Discounted Hotel Stays** across our UK sites, and if you work for a branded venue, around the World
- **50% off Food Beverage** at all our Hotels FB Venues
- **Spa Discounts **at our venues with a Spa
- **Retail, Cinema Leisure Discounts**:

- **Development Opportunities** via our ‘Grow with us’ initiative, including **Apprenticeship opportunities, **our **Development Programmes, **and more
- Monthly **‘Star of the Month’ Awards**:

- **Long-service Awards,** that start after 1 year of service
- **‘Recommend a Friend’ Incentive** - Be rewarded for referring someone you know
- Access to a confidential **‘Employee Assistance Programme (EAP)’** available 24/7, 365 days per year.
- **Pension Scheme**:

- Other **incentive programmes** that run throughout the year

**About the role**

Memories of a special conference, event or banquet come from many places. The sights, sounds, scents and, importantly, service. Within this role you’ll be responsible for serving our guests within the Conference Banqueting department. Welcoming our guests, helping them with any on-the-day requirements, and ensuring a seamless experience from start to finish. By tailoring each guest’s experience to their unique tastes and requirements, you’ll create lasting memories to ensure they leave our venue delighted and return and recommend us for future events.

This role will also include pre and post event duties such as setting up the function/conference rooms, preparing and breaking down break out areas, serving refreshment breaks, meals and/or drinks and refreshing the room/s throughout the event

**About you**
- Advantageous to have previous experience in an FB/CB background
- A passion for customer service with your own unique flare with strong problem resolution skills. A friendly and bubbly personality with a positive attitude
- Strong communication skills through a variety of means
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. Proactive and organised. This role will sometimes include late finishes and early starts to meet the needs of our guests
- High standards of cleanliness and the ability to work on your own and as part of a team

**_About us _**
- At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide._

The BCEC offers a versatile mix of event spaces ideal for conferences, exhibitions, board meetings, award dinners, networking and charity events. Most of our function space is fully-flexible and interconnecting and can comfortably accommodate a large scale conference for up to 1,000 delegates with ample breakout space for seminars, training sessions and refreshments.

**Benefits**:
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month Golden Ticket Award
Pension scheme
Cairn Academy' Training Development Opportunities
Uniform
Cycle 2 work scheme*
IHG Staff Rate Scheme
IHG Friends Family Rate
(* Applies to positions above minimum wage)