Planning Complaints Officer
6 days ago
**Planning Complaints Officer - 1-**year fixed term contract**
**About the role**: Working alongside the Planning Business Support Manager, you will be responsible for the receipt, validation and registration of all complaints in to the Service. You will also ensure that the complaints procedure reflects current and up-to-date legislative requirements and good practice guidance. You will also monitor trends within complaints and share your insights with the Planning Business Support Manager, including providing periodical statistical reports and analysis to inform the broader monitoring of Planning Services, and be involved in supporting service reviews arising from complaints and representations when required.
**About you**: Ideally you will have some experience of working in a similar role, that adheres to the Planning Act 2008, Ombudsman regulations, and internal policies, or have the ability to assimilate this information and learn quickly. This should be matched with a proven ability to act as the front-facing member of staff, in a public-facing service with Members proactively engaging in what happens within the Service, including accurate recording of information, processes and procedures. You will be required to provide appropriate advice at each stage of the complaints process. You should also be comfortable with making decisions, liaising with Planning Team Managers and the Head of Planning Services on complaints at Stage 1, and ensuring compliance and smooth transition through to Stages 2 & Ombudsman, following appropriate training and supervision in the role.
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Complaints Officer
6 days ago
Bournemouth, United Kingdom BCP Council Full time**About the role**: Working alongside the Children’s Services Complaints Manager, you will be responsible for the receipt, validation and registration of all complaints in to the Service. You will also ensure that the complaints procedure reflects current and up-to-date legislative requirements and good practice guidance. You will also monitor trends...
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Complaints Handler
2 days ago
Bournemouth, United Kingdom Glow Green Ltd Full time**Complaints Handler** **£24k - £25k p/a** Are you looking to build a career within a thriving, dynamic and digital savvy company? Glow Green is a green energy technology company and we supply solar panels, battery storage, boilers, air conditioning and electric vehicle charging. All our products are installed UK wide through our Glow Green Uber style...
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Core Complaints Officer
1 week ago
Bournemouth, United Kingdom LV= Life & Pensions Full time**About The Role**: At LVFS, we are seeking a dedicated, empathetic individual with a keen eye for detail and excellent communication skills, to join our team as a Core Complaints Handler. About You - Demonstrate proven negotiation skills within a customer-focused role - Showcase excellent listening skills, with the ability to mediate and defuse...
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Call Centre Complaints Executive
2 weeks ago
Bournemouth, United Kingdom Quick Car Finance Full timeA new opportunity has arisen for a Complaints Executive to join us at Quick Car Finance. The key purpose of this role is to ensure that all complaints are handled in accordance with the FCA's Complaints Policy and Procedures, ensuring that all complaints and external disputes are managed in line with FCA regulations. **Your Responsibilities**: - Conduct...
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Planning Enforcement Officer
4 days ago
Bournemouth, United Kingdom BCP Council Full timeJob Introduction **Role Purpose** To assist with the delivery of the Council’s Planning Enforcement Service on all matters relating to the Planning Enforcement and in accordance with BCP’s Enforcement Plan, Government guidance and legislation. To deal with a varied caseload of enforcement cases, ensuring the Council achieves positive planning outcomes,...
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Customer Complaint Advisor
1 week ago
Bournemouth, United Kingdom Vitality Full time**About The Role**: Hybrid Role - 2 days a week in the office, 3 days a week at home. #LI-Hybrid **About the role** Providing the highest level of customer service to our members. This role requires versatility, attention to detail and excellent oral and written communication skills to aid in the resolution of escalated complaints at the earliest...
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Enforcement Officer
5 hours ago
Bournemouth, United Kingdom Waste Investigations Support & Enforcement Limited Full time**Position**: Environmental Support & Enforcement Officer **Employer**: Bournemouth, Christchurch and Poole Council **Pay**: £13.00 per hour **Schedule**: Monday-Saturday, 7am-5pm **Contract**: Full-time, Permanent **About Us** Waste Investigations Support & Enforcement (WISE) collaborates with local authorities to tackle Fly-Tipping, Duty of Care,...
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Enforcement Officer
2 weeks ago
Bournemouth, United Kingdom Service Care Solutions Full timeA client within the Public Sector based in Dorset is currently recruiting for an Enforcement Officer to join their Public Protection – Trading Standards Team as soon as possible. The client is offering a full-time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority within a public...
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Enforcement Officer
2 weeks ago
Bournemouth, United Kingdom Service Care Solutions - Construction Full timeA client within the Public Sector based in Dorset is currently recruiting for an Enforcement Officer to join their Public Protection – Trading Standards Team as soon as possible. The client is offering a full-time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority within a public...
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Anti Social Behaviour Triage Officer
4 days ago
Bournemouth, United Kingdom BCP Council Full timeAnti Social Behaviour Triage Officer The BCP Anti Social Behaviour Team are dedicated to supporting victims of anti social behaviour (ASB) and where necessary taking action against those who commit anti social behaviour. An exciting opportunity has arisen within the team to work in a multi agency environment and with our communities to address those issues...