Casualty Cvt Claims Handler

Are you on the look-out for a new challenge in Claims?

Are you interested in working for one of the world's leading insurance in their claims fraud department?

Then please consider joining our team as a Casualty CVT Claims Handler working from our office in Milton Keynes. This is a Hybrid option with 2 days in the office and 3 days at home.

Our values and The People Attributes, set the aspiration for how each and every one of us should act. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

**What this role means to you**:
As a Casualty CVT Claims handler you will play a critical role in supporting our customers in their time of need. As a Casualty CVT handler you will be responsible for investigating and validating claims that are received into the business. You will be responsible in protecting Allianz and their customers from fraudulent activity within Casualty claims. These claims will include employer liability, public liability, product liability, disease, product claims and more. You’ll take ownership of their case and support our customers and brokers, protecting them during the claims journey whilst providing the high standard of customer service we’re known for. You will be responsible in liaising with our own panel solicitors to achieve the best outcomes on your claims portfolio.

Each customer is different, as is the impact they’ll feel following the accident. You’ll need to:

- Provide a friendly and personable customer journey;
- Be proactive and able to guide the customer through their claim;
- Be eager to develop your knowledge in order to make the best decision for the customer;
- Be a team-player and collaborate with other teams, departments and suppliers;
- Liaise with all teams in the department to ensure the correct files are being received for our team

**What skills are we looking for?**
- Previous Insurance or customer service experience is desirable - but full technical training will be provide
- You have a 'can do' attitude, flexible approach and passion for doing a good job
- A Personal Injury or Casualty claims background is desirable but not essential
- Have an investigative eye and consider what enquiries are needed for each claim
- Have an open mind and consider the best possible outcome for each particular claim
- The ability to work to daily targets and to demonstrate you are a team player
- Good organisational and prioritisation skills in order to balance your portfolio, incoming calls and other adhoc tasks
- Be digitally competent and be able to embrace new emerging technology
- Excellent communication and empathy skills

**What will you receive in return?**
- Competitive Salary; £22,885 - £30,000 depending on experience
- Hybrid working pattern
- Competitive bonus scheme based on company and personal performance
- A discount of up to 50% on a range of insurance products including Car, Home and Pet
- A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance and a Cycle to work Scheme)
- Generous pension contributions
- Flexible buy/sell holiday options

**Our Culture**:
We are a strong global community that shares knowledge and experience and are committed to a culture where both people and performance, matter. We think being a great company to work for means more than just engaging our employees, being inclusive and enabling them to develop their careers. We think it also means supporting employees to be resilient during their work, and helping promote a healthy work and home life balance, making the business work stronger for both you and our customers.

We recognise the importance of having a diverse, inclusive workforce that is made up of employees from different backgrounds. We believe that the difference in our people makes the difference to our business and we embrace the uniqueness of our employees because we understand the strength of our business lies in the diverse contributions everybody can make.

We believe in equality of opportunity and are committed to creating a fair environment where people can succeed regardless of race, gender, age, disability, religion, sexual orientation or ethnic background.

**About Us**:
Allianz UK is part of the Allianz Group - one of the leading financial services providers in the world. The Group has over 88 million customers and operates in over 70 countries.

In the UK, we offer a range of commercial and personal lines insurance products. We provide insurance for businesses, from sole traders to large commercial organisations which are sold through independent brokers.

We’re at a pivotal moment in our history following the purchases of the LV= General Insurance Group and the General Insurance division of Legal & General, making us the second biggest