Lead Content Designer

Lead Content Designer

Financial Conduct Authority - Permanent, Full-Time

Do you want a job where you can make a real difference? There are few jobs where you can do this for 40 million consumers of financial products, 2 million people who work in the UK Financial Services industry, and the stability of our economy.

The FCA (Financial Conduct Authority) has three main aims:
- Stop & prevent the most serious harm- Set & test higher standards- Promote competition and positive change.

As part of the Data, Technology & Innovation (DTI) Division, we are leading the FCA in harnessing the power of data and advanced analytics to transform financial regulation.

In Intelligence and Digital, a subdivision of DTI, we believe in doing things differently.

We believe in collaboration, inclusivity, innovation and using data to be at our best. We place emphasis on curiosity and experimentation. We collaborate widely with other regulators, academics, innovative companies, and within the FCA.

Data is an essential ingredient to delivering effective regulation, so we treat our data as an asset and have built services to ensure we can make best use of it.

Importantly, we believe that people need space to learn and grow and we supply supporting learning programmes and opportunities for all staff. In our culturally diverse team, everyone is encouraged to be part of the team and put their ideas forward. We strongly value, encourage and support diversity, equity, and inclusion.

What does the role involve? What are the key responsibilities?

As a Lead Content Designer at the FCA you will work within a multi-disciplinary digital product team (squad) to design new products and services that help our users achieve their goals.- Using evidence, data and research to make content decisions- Defining style guides and content patterns- Engaging with and contributing to the FCA content community- Interpreting user research and reflecting nuanced user needs into clear, accurate, succinct and unambiguous content that ensures that users fully understand how to interact with a digital product.- Building relationships across Digital Delivery to focus on the needs of the user and to influence stakeholders- Advocating for effective content design, negotiating with other stakeholders seeking legal or commercial precision at the expense of intelligibility or accessibility of content.- Improving engagement and value from digital products through greater user uptake, reduced user drop-out and improved data quality, through users fully understanding the questions being asked of them- Supporting improved accessibility of products and services for neurodiverse audiences- Learning and development tailored to your role, including industry recognised qualifications, coaching and mentoring- Training budget, enabling you to attend conferences, events, meetups to develop your community of practice- An inclusive and diverse environment with opportunities to join staff networks

Which minimum, essential & desirable skills are required?

Minimum- Substantial experience, most recently at a Senior or Lead level- Substantial experience in working in project/programme environments involving business & IT change.- Content Design experience within any of the following types of organisations/sectors: financial services, government/regulatory body, technology, consultancy (ideally IT consultancy).

Essential- Agile working (content design). You can coach and lead teams in Agile and Lean practices, determining the right approach for the team or the project. You can evaluate and review the approach through the life of a project and can iterate and pivot accordingly. You can think of new and innovative ways of working to achieve the right outcomes. You can act as a recognised expert and advocate the approaches proposed, continuously reflecting on the work of the team and constructively challenging them to improve processes and delivery. You can regularly assess and review capability within teams and ensure individuals have the skills needed to deliver.- Content concepts and prototyping. You can explain and demonstrate the value of different prototyping techniques to teams and encourage them to use these techniques in their work. You can guide teams to build and create the most appropriate ways to visualise their work in context for different audiences. You can direct the team in the creation, testing and iteration of content patterns.- Stakeholder relationship management (content design). You can manage long-term strategic relationships with stakeholders, identifying where new connections need to be made and existing ones nurtured. You can direct the strategic approach for stakeholder relationships, establishing stakeholder objectives and ensuring these are clearly represented. You can act as a point of escalation if stakeholder relationships break down or become challenging for more junior members of the team. You can influence important senior stakeholders and arbit