Leisure Supervisor

**About Us**:
At Bodyscene Leisure, we provide an exceptional environment for fitness, and wellness. Our club is dedicated to offering a high-quality experience to all our members, with extensive facilities and outstanding customer service. We are looking for a passionate and dedicated Leisure Club Supervisor to join our dynamic team and help lead our club to new heights.

**Job Summary**:
As the Leisure Club Supervisor, you will be responsible for supporting the manager with the daily operations of the leisure club, deputising in their absence, ensuring a safe and welcoming environment for both members and staff. You will be a key point of contact for members, provide exceptional customer service, and support the development and management of team members. The role requires a hands-on approach to maintaining high operational standards, motivating staff, and ensuring all health and safety guidelines are met.

**Key Responsibilities**:

- Support in the management of day-to-day operations of the leisure club, ensuring smooth running of all facilities.
- Lead, motivate, and develop the team of fitness staff, reception, and other staff members.
- Provide excellent customer service, addressing member queries, concerns, and feedback promptly and professionally.
- Ensure that health and safety regulations are followed and that the club is always clean, organised, and safe.
- Monitor the condition of equipment and facilities, arranging for regular maintenance and repairs as needed.
- Assist in managing bookings, membership renewals, and payment processing.
- Oversee staff schedules and ensure appropriate coverage at all times, in the absence of the manager.
- Help develop and implement promotional activities, events, and member engagement initiatives.
- Ensure compliance with company policies, including those related to health and safety, safeguarding, and customer service.

**Skills and Experience**:

- Strong leadership skills with the ability to motivate and develop a team.
- Excellent customer service and communication skills.
- Knowledge of health and safety procedures and regulations within a leisure or fitness environment.
- Ability to manage multiple tasks and prioritise effectively.
- Strong problem-solving abilities and a proactive approach to resolving issues.
- A passion for health, fitness, and wellness.
- Basic IT skills (Microsoft Office, booking systems, etc.).

**Qualifications**:

- Fitness Level 2 and/or higher is essential.
- First Aid and/or Pool Rescue qualification is a plus.
- Health and Safety certification is an advantage.

**What We Offer**:

- Competitive salary based on experience.
- Opportunities for further development and training.
- A supportive and friendly working environment.
- Discounts on services and products within the club, spa and hotel.
- Access to leisure facilities and wellness programs.
- Ability to increase salary through personal training programmes.

**How to Apply**:
If you’re a dynamic and customer-focused individual with a passion for leading a team and providing an excellent leisure experience, we want to hear from you

Pay: £12.00-£12.50 per hour

Expected hours: 40 per week

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking

**Experience**:

- Leisure/Fitness Industry: 4 years (preferred)

Licence/Certification:

- Fitness Qualification (preferred)

Work Location: In person