Beauty Consultant

**Overview**
The Chantecaille Sales Consultant represents the image, products and culture of Chantecaille to the customer. The primary responsibilities are to provide outstanding customer service to each customer and to understand individual and team service goals. Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrate and housekeeping duties

**CUSTOMER SERVICE AND PERFORMANCE**
- Achieve the targets set by the company as communicated by the Counter manager in respect of items per transaction/average £ sale and mix of business
- Deliver the highest level of service to ensure every customer is provided with an excellent experience at counter.

**EVENTS**
- Execute events according to the guidelines as directed by the Counter manager/Account executive/Head Office.
- Strive to achieve and exceed targets set for the event

**STOCK**
- Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
- Assist in proper rotation of stock.
- Ensure the drawers and storage areas are kept tidy and highlight any discrepancies or issues to the Counter manager
- Communicate low on stock and out of stocks to the Counter Manager.

**MAINTAIN THE WORK ENVIROMENT**
- Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for the next day’s business.
- Maintain a clean and organised work area, clean as you go.
- Replace missing, finished or damaged products and equipment once authorised by the counter manager.
- Maintain proper placement and condition of merchandise on counters, shelves and all stock holding areas.
- Inform store management/Counter Manager of any store maintenance or Health and safety Issues, potential hazards or accidents.

**TEAMWORK**
- Undertake specific tasks as given by the Counter Manager including administrate paperwork and services.
- Work in conjunction with team members and the Counter manager to ensure of efficient running of the store.
- Give great internal customer service and develop good working relationships with colleagues.
- Be punctual and manage time at work effectively.
- Keep informed about products, company information and store information.
- Maintain high standards of time
- keeping ensuring team efficiency.
- Attend and actively participate in training sessions provided by the company.

**ADMINISTRATION**
- Assist with inventory counts.
- Complete all administration accurately, legibly and on time.
- Adhere to proper security procedures regarding handling cash and assets.
- Follow company procedure for requesting annual leave and absence.

**IMAGE**
- Maintain personal grooming to the standards as set by the company.
- Maintain the Chantecaille hygiene and image at the counter by cleaning counters, tester stands and displays.
- Any other duties as specified by Counter Manager/Account Executive/Head Office
- Retail experience, preferably in a customer focused, beauty environment.

**POSITION QUALIFICATIONS**
- Advanced knowledge of beauty products.
- Proven track record of achieving sales targets.
- Works well within a team, and independently
- Ability to work well in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability.
- Able to work flexible hours including early and late shifts, weekends & bank holidays

Previous experience in luxury beauty industry and department stores desired but not limited to.

**Job Types**: Part-time, Permanent

Pay: Up to £13.00 per hour

Expected hours: 32 per week

Additional pay:

- Commission pay

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Store discount

Schedule:

- Weekend availability

**Experience**:

- beauty sales: 1 year (required)

Work Location: In person