Housing Officer

**Job Title: Housing Officer**

**Contract Type: Permanent**

**Part time: 13 hours per week**

**Salary: £22, 898 pro rata**

**Working Pattern: to be discussed**

**Location: Penrith, Keys to Succeed
Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

**The difference you’ll make**

The role holder will be responsible for providing a customer focused housing service provision across young people's schemes. You will be required to deliver a day-to-day housing management service across schemes, be a contact for enquires from customers and monitor service performance. This role requires you to be able to travel to and from different schemes across Cumbria.

**So, who are you?**

Essentially, we’re looking for someone with experience of working with Vulnerable Client Groups and experience of Housing Management duties. You’ll also need experience of l iaison with Agencies/ Partner Organisations.

**You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours and may include Lone Working
**Enjoy the Rewards**

Working with us, you’ll enjoy competitive pay, 28 days holidays excluding 8 bank holidays, a wide range of benefits, flexible working and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development and technology.

If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.
- We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.**Role Profile**

The Housing Officer for the Key2Succeed properties is responsible for providing a customer focused housing service provision across young people's schemes. You will be required to deliver a day-to-day housing management service across schemes, be a contact for enquires from customers and monitor service performance. This role requires you to be able to travel to and from different schemes across Cumbria.

**Role requires you to**:

- Ensure occupancy targets are met, through lettings and refurbishments of properties.
- Meet rent collection and arrears targets.
- Provide practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of occupancy agreements and welfare benefit claims and liaison with benefit agencies.
- Adhere and assist in the management of the schemes allocations procedure.
- Monitor and meet relevant health and safety standards in properties.
- Carrying out day-to-day administration duties.
- Assisting in the monitoring of service contracts.
- Monitoring the delivery of reactive repairs across the properties within schemes in the cluster is of a high standard and cost effective.
- Monitoring the schemes meet planned maintenance programmes and that on-site delivery is well managed and in line with customer requirements.
- Delivering high standards of housing management and ensuring that the service is meeting best practice.
- Promote and encourage a high level of client involvement, consultation and communication.
- Delivering a high standard reception service across all services/ properties.
- Undertaking day-to-day housing management duties, including the maintenance of high standards of cleanliness within services, preparation of rooms and site inspections.
- Monitoring and reducing issues of anti-social behaviour within services.
- Clearly communicating tenant responsibilities and tenancy compliance.
- Working with colleagues to maintain good links with the local neighbourhood.
- Effectively using appropriate IT systems, including housing management systems, and maintaining professional and timely records.

**Service Delivery**
- To understand your role in the organisation and to be accountable for your contribution to maximise profitability.
- To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
- To understand that your efforts will be customer led and be accountable for positive and tangible outcomes.
- To understand that Care and Support are a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures.
- Working as part of a multi-disciplinary staff team and meeting the requirements of a rota system, ensuring cover is available across all services.
- Actively involved in team meetings and attending regular supervisions.
- Working in line with company policies and procedures and the